At a Glance
- Tasks: Support and manage critical ATM services while troubleshooting and resolving technical issues.
- Company: Join NCR Atleos, a leader in financial access with a global impact.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Flexible work culture with opportunities to learn and grow in IT.
- Why this job: Be part of a team that drives innovation in financial technology and enhances user experience.
- Qualifications: Experience in SQL Server, troubleshooting, and a passion for technology.
The predicted salary is between 29700 - 36300 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Title: IT Support Specialist
Location: Dundee
Grade: 9
Workstyle: Hybrid (3 Days Office, 2 Days Remote)
SUMMARY
The position supports planning, implementing, and managing of the Business-Critical ATM Dispatch service currently run off the FiServ Device Manager solution. These services will probably migrate onto the Vision solution in future.
There is particular emphasis on ensuring that ATM fault dispatching profiles and related actions are accurate.
Resourcefulness is a necessary skill in this role. The position requires the ability to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our Device Manager solution runs smoothly and efficiently.
We provide critical internal and client performance reports. These are delivered through either SSRS or PowerBI reporting solutions which we are accountable for, this role includes creating and designing new reports and working closely with DBA as necessary to implement.
It’s likely that you will occasionally spend 10% of your time supporting in my other specialist teams either CoE neoterm support or Joono when holiday cover is required or at peak times.
PRIMARY DUTIES AND RESPONSIBILITIES
- Proactively maintain and monitor Device Manager and Vision (in pilot already) services performing quality assurance for both North America, Canada and Europe with particular emphasis on the SQL service
- Resolve the “Service Now” requests for issues and changes. This includes client and ATM updates, Report Creation and Maintenance linked to the Device Manager / Vision service and the ATM estate
- Create and run data analysis and extracts as required by both operational and business teams
- Create and maintain new Splunk Dashboards extracting/inputting information from database
- Systems administrator maintenance of Device Manager and Vision application at the direction of the IT manager
- Identifies automation opportunity and implements system monitoring, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications
- Troubleshoots network(s), infrastructure, or application issues, identifies root cause, establishes return to service, evaluates/develops/implements/documents mitigation strategies
- Escalation management. Initiate escalation (Bridge Call) and work with multiple specialist team to resolve a Problem. Support RCA
- Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures
- Interacting with IT staff or vendors in performing dynamic testing, support and troubleshooting functions with very little to no supervision
- Monitor virtual server performance and capacity to ensure optimum performance
- Participate in on-call support for after-hours systems related emergencies
- Complete assigned projects in a timely manner and produce documentation as required
- Provide support for miscellaneous DM communications tasks, as needed
- Perform other duties as assigned
Individuals possessing the following skill sets are encouraged to apply:
QUALITIFICATIONS
- Excellent troubleshooting skills
- Strong attention to detail
- Must be a team player
- Good oral and written communication skills
- Tenacity to master both technical and relational aspects of project management
- Tenacity, to see projects through from start to finish
- Positive, self-motivated individual who can complete tasks independently
- Ability to work directly with other support teams for issue resolution as well as projects
- Appetite to continuously refine skills and drive career progression; Must be open to feedback
- Self-starter who isn’t afraid to ask questions and explore ways to improve processes
- Customer service mindset; emotional intelligence; willingness to explore creative solutions
- Adaptability, to work across different solutions and teams
- Passion for new technologies and being ahead of industry trends
TECHNICAL SKILLS
- Experience in creation and maintenance of Stored Procedures in database structures
- Understanding of database table structure and contents
- Experience in working on SSRS and PowerBi reporting solutions
- Expert in Windows server operating systems
- SQL Server suite
- Splunk Extensible Data
- Solid understanding of LAN/WAN networking
- Ability to develop reports/dashboards on-demand with Splunk's extensible data platform
- Understanding knowledge of firewalls, routing and switching, and internal/external load balancing (LAN/WAN)
- Microsoft Office Tools
SYSTEMS INVOLVED
- FISERV’s Device Manager Product for ATM monitoring and dispatching service
- Microsoft VMware Virtual Machines
- Various Internal Databases (CORE, WebTools….)
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree in a related field preferred or equivalent work experience
- 2+ years’ experience required in MS SQL Server and SSRS report creation and data mining skills and fundamentals of statistics
- Minimum 2 years’ experience in a technical troubleshooting role
- Minimum 2 years’ experience supporting Microsoft Windows environments
- Minimum of 2 years’ experience working in Information Technology
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
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IT Support Engineer in Dundee employer: NCR Atleos
NCR Atleos is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As an ATM Commissioning Engineer in Rotherham, you will benefit from comprehensive training, competitive benefits including a generous pension scheme and private medical cover, and a clear pathway for career advancement within a global leader in financial technology. Join us to be part of a dynamic team dedicated to enhancing financial access while enjoying a healthy work-life balance.
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We think this is how you could land IT Support Engineer in Dundee
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NCR Atleos values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace IT Support Engineer in Dundee
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NCR Atleos.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NCR Atleos. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NCR Atleos
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
