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- Tasks: Diagnose and repair ATMs while providing top-notch customer service.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Full training, company vehicle for personal use, and competitive pay.
- Why this job: Make a real difference in tech while enjoying a dynamic work environment.
- Qualifications: Valid UK driving license and basic IT repair skills required.
- Other info: Great opportunity for career growth with a supportive team.
The predicted salary is between 28800 - 48000 £ per year.
Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!
Location: Doncaster, UK - Field Work
Hours: 42.5 per week across 5 days with weekend work on rota basis
MAIN RESPONSIBILITIES:
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS:
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL):
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Customer Engineer in Doncaster employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Doncaster
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for hands-on assessments! As a Customer Engineer, you might face practical tests. Brush up on your technical skills and be ready to demonstrate your problem-solving abilities in real-time scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining NCR Atleos as a Customer Engineer.
We think you need these skills to ace Customer Engineer in Doncaster
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with IT and mechanical repairs in your application. We want to see how your skills match up with the Customer Engineer role, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific job. Mention your familiarity with Windows operating systems and any relevant experience you have with ATMs or fieldwork.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATM modules and basic computer hardware. Be ready to discuss your experience with break/fix scenarios and how you've tackled similar issues in the past. This will show that you’re not just familiar with the tech, but you can also handle it under pressure.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues or technical problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think on your feet and take ownership of challenges.
✨Get Familiar with the Company
Research NCR Atleos and understand their values and services. Knowing about their approach to customer satisfaction and service level agreements will help you align your answers with what they value most. It shows genuine interest and preparation.
✨Practice Your Interpersonal Skills
Since this role involves a lot of customer interaction, practice how you communicate. Think about how you would explain technical issues to someone without a tech background. Being able to convey complex information simply is key to success in this position.
