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- Tasks: Diagnose and repair ATMs, ensuring customer satisfaction and compliance.
- Company: Join NCR Atleos, a leader in expanding financial access globally.
- Benefits: Competitive salary, personal use of company vehicle, and extensive health benefits.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Valid UK driving license and experience in IT or mechanical repair.
The predicted salary is between 30000 - 33000 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
This advert is for future openings within our Field Service Team. By applying, you’ll be considered for upcoming opportunities. Our team regularly reviews applications and will contact you if a suitable role becomes available.
Job Location: Derby or Leicester - Field Work
Salary: £30,000 - £33,000 depending on experience
Hours: 42.5 per week across 5 days with weekend work on rota basis
MAIN RESPONSIBILITIES:
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS:
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL):
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
WHAT WE CAN OFFER YOU:
- £30,000 - £33,000 depending on experience
- Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
- 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes break)
- 24 days holiday, rises to 25 after 5 years’ service.
- Competitive defined contribution company pension with Fidelity.
- 75% Employer funded single private medical cover with the option to buy additional cover.
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
- Employee life assurance.
- Employer funded Income protection scheme.
- Employee Assistance Programme, with 24/7 counselling service.
- Access to MYGYM discounts for membership offers and discounts.
- Access to a range of lifestyle discounts.
Field Service Engineer in Derby employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Derby
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about upcoming roles and might even lead to a referral!
✨Tip Number 3
Prepare for the technical side! Brush up on your mechanical and electrical skills, as well as your knowledge of Windows operating systems. Being ready to discuss your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, keep an eye on our Careers page for any immediate openings that match your skills.
We think you need these skills to ace Field Service Engineer in Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your relevant experience, especially in IT and mechanical repair, to show us you’re the right fit!
Show Off Your Skills: Don’t hold back on showcasing your problem-solving skills and customer service experience. We want to see how you can take ownership of issues and ensure customer satisfaction!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experience.
Apply Through Our Website: Remember to apply through our Careers page at www.NCRAtleos.com/Careers. This way, we can easily keep track of your application and consider you for future openings!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATM modules and general PC hardware. Be ready to discuss your experience with break/fix scenarios and how you've tackled technical issues in the past. This will show that you’re not just familiar with the equipment but can also handle real-world problems.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues or technical challenges independently. Highlight your ability to think on your feet and work under pressure, as these are key traits for a Field Service Engineer.
✨Understand the Company Culture
Research NCR Atleos and their mission to expand financial access. Familiarise yourself with their values and how they operate. This will help you align your answers with what they’re looking for and demonstrate your genuine interest in the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or the types of challenges you might face in the role. This shows that you’re proactive and engaged, which is always a plus!