Depot Repair Team Lead

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

• Location: Hope Street, Rotherham, S60 1LH
• Hours: 40 hours working week

Job Details

• Job Title: ATM Repair Centre Team Leader
• Location: Hope Street, Rotherham, S60 1LH
• Hours: 40 hours working week

What is the role of an ATM Repair Centre Team Leader?

To manage the day-to-day activities of a small team of repair technicians with Rotherham Repair Centre.

What will I do as an ATM Repair Centre Team Leader?

• To manage a small number of repair centre technicians to ensure the efficient use of time, parts, and resources.
• To contribute to, and manage the delivery of the required quantity of defined field replaceable units on time, in full to the required quality standards.
• Ensure parts are repaired to exacting standards with stringent quality control measures.
• Use diagnostic equipment and test programs to diagnose and assist with troubleshooting.
• To manage allocated stock holding areas.
• Ensure all administrative aspects of the role (and technicians under your management) are completed on time.
• Work closely, and with the guidance of the Production Team Leader in all aspects of the repair centre function.
• Continuously assist in improving and refining repair processes to deliver improved part-life expectancy.
• The repair and refurbishment of ATM modules across the NCR ATM estate.
• Take responsibility for first line maintenance of test equipment, escalating faults in a timely manner as/ when necessary.
• Reviewing/ approving holiday and sickness absence
• Performing post sickness return to work interviews as per company policy.
• Performing internal appraisal process as set out in company policy.
• Working time will be split approximately 90% hands on repair activity, 10% administration/ team management.

What Will I Need to Succeed as an ATM Repair Technician?

• PC basic skills. Understanding of BIOS configuration. Understanding of Windows operating systems.
• Ability to follow detailed technical information and procedures correctly.
• A demonstrable history of good electro-mechanical skills.
• Ensure all regulatory procedures are followed correctly.
• Creative and analytical problem-solving skills
• A methodical and systematic approach to troubleshooting and resolving faults.
• Prior knowledge of NCR, Wincor, and Triton ATM types would be useful but not essential.
• Motivated, a team player and a willingness to learn.
• Attention to detail.
• Prioritisation of own workload, and those within your team whilst working to tight deadlines.
• Possess good communication skills.
• Potential to lift heavy equipment as and when required.

Shift Pattern

• 08:00 – 17:00 Monday-Friday.
• Overtime may be required depending on the needs of the business

Benefits

• 24 days holiday, plus Bank Holidays
• Workplace Pension
• Optional health care benefits such as private healthcare, claiming payments back towards dental care, optical care, and physiotherapy sessions, gym membership discounts, Employee Assistance Programme with 24/7 counselling service.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.