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For Companies At a Glance
- Tasks: Diagnose and repair ATMs, EPOS, and kiosks while ensuring customer satisfaction.
- Company: Join NCR Atleos, a leader in tech solutions with a supportive culture.
- Benefits: Company vehicle, tools provided, and full training for the right candidate.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Full UK driving licence and a knack for problem-solving; training provided.
- Other info: Flexible shifts and opportunities for growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Customer Engineer – United Kingdom, Virtual role at NCR Atleos
Location: United Kingdom, Virtual
Position Summary & Key Areas Of Responsibility
- To diagnose faults, make repairs and to replace modules on ATMs, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high level of customer satisfaction.
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or in compliance with agreed upon Service Level Agreements.
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing/sitting for prolonged periods.
- Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies).
- Tools/laptop/Android phone and all other required tools are provided.
- Uniform and PPE provided.
Basic Qualifications
- A full UK manual driving licence is mandatory.
- Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge, but full training will be provided to the right candidate.
- Experience preferred with Windows operating systems.
- Experience preferred in general PC hardware and software maintenance.
- Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure.
- High level of mechanical/electrical aptitude.
- Excellent interpersonal skills and customer-facing relationship skills are required.
- Flexibility with working shifts; early and late shifts including some weekends and rotating shifts.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Banking
Referrals increase your chances of interviewing at NCR Atleos by 2x
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Customer Engineer - United Kingdom, Virtual employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer - United Kingdom, Virtual
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing faults and making repairs, think of examples from your past experiences where you've successfully solved technical issues. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even refer you internally, which can significantly boost your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Engineer - United Kingdom, Virtual
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight any experience you have with IT, computer repairs, or mechanical skills. We want to see how your background aligns with the role of a Customer Engineer, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your problem-solving abilities and customer service experience, as these are key for us at NCR Atleos.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATMs, EPOS systems, and general computer hardware. Familiarise yourself with common faults and repairs, as well as the Windows operating system. This will show that you're proactive and ready to tackle the technical challenges of the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past experiences where you’ve successfully resolved customer issues. Be prepared to discuss how you handle difficult situations and ensure customer satisfaction.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your problem-solving abilities during the interview. Think of scenarios where you've had to diagnose and fix issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Be Ready for Flexibility
This job may require working various shifts, so be ready to discuss your availability. Show that you’re adaptable and willing to work early or late shifts, including weekends. This will highlight your commitment to the role and the company.
