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For Companies At a Glance
- Tasks: Diagnose and repair ATMs, EPOS, and kiosks while ensuring customer satisfaction.
- Company: NCR Atleos is a global leader in enhancing financial access with 20,000 dedicated employees.
- Benefits: Enjoy a company vehicle, tools provided, and flexible working shifts.
- Why this job: Join a dynamic team focused on problem-solving and customer service in a tech-driven environment.
- Qualifications: Full UK driving license required; experience in IT or mechanical repair preferred but training provided.
- Other info: Entry-level position with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimise the branch, improve operational efficiency and maximise self-service availability for financial institutions and retailers across the globe.
Position Summary & Key Areas Of Responsibility
- To diagnose faults, make repairs and to replace modules on ATMs, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high level of customer satisfaction.
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements.
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing/sitting for prolonged periods.
- Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies).
- Tools/laptop/Android phone and all other required tools are provided. Uniform and PPE provided.
Basic Qualifications
- A Full UK, manual driving license is mandatory.
- Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
- Experience preferred with Windows operating systems.
- Experience preferred in general PC hardware and software maintenance.
- Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure.
- High level of mechanical/electrical aptitude.
- Excellent interpersonal skills and customer-facing relationship skills required.
- To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts.
Preferred Qualifications
- Previous experience in NCR or similar equipment is a plus.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, colour, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Customer Engineer - Newcastle, UK employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer - Newcastle, UK
✨Tip Number 1
Familiarise yourself with NCR Atleos' products and services. Understanding their ATMs, EPOS systems, and self-checkouts will give you an edge in interviews, as you'll be able to speak knowledgeably about the equipment you'll be working with.
✨Tip Number 2
Highlight your problem-solving skills during any discussions. As a Customer Engineer, you'll need to diagnose and resolve issues quickly, so be ready to share examples of how you've successfully tackled technical problems in the past.
✨Tip Number 3
Emphasise your flexibility and willingness to work shifts. Since the role requires early and late shifts, showcasing your adaptability can make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of NCR Atleos if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Engineer - Newcastle, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Engineer position. Understand the key responsibilities and required qualifications so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience related to IT, mechanical repair, or customer service. Mention specific examples where you've successfully diagnosed and resolved technical issues.
Showcase Problem-Solving Skills: NCR Atleos values problem-solving abilities. Include instances in your application where you've demonstrated these skills, especially in high-pressure situations or when working independently.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for NCR Atleos and how your skills align with their mission of expanding financial access.
How to prepare for a job interview at NCR Atleos
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Engineer. Familiarise yourself with the types of equipment you'll be working on, such as ATMs and self-checkouts, and be prepared to discuss your relevant experience or how you would approach learning about these systems.
✨Showcase Problem-Solving Skills
Since the role involves diagnosing faults and resolving customer issues, be ready to share examples of how you've successfully solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Interpersonal Skills
As this position requires excellent customer-facing skills, think of instances where you've effectively communicated with customers or colleagues. Emphasise your ability to maintain a positive attitude, even under pressure.
✨Prepare for Technical Questions
Brush up on your knowledge of basic computer hardware and software, as well as Windows operating systems. Be prepared to answer technical questions or even troubleshoot a hypothetical scenario during the interview.
