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- Tasks: Diagnose and repair ATMs, EPOS, and kiosks while ensuring customer satisfaction.
- Company: NCR Atleos is a global leader in enhancing financial access with 20,000 dedicated employees.
- Benefits: Enjoy a company vehicle, tools provided, and flexible working hours with remote options.
- Why this job: Join a dynamic team focused on innovation and customer service in the tech industry.
- Qualifications: Full UK driving license required; experience in IT or mechanical repair preferred but training provided.
- Other info: Entry-level position with opportunities for growth and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
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About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Title: Customer Engineer
Location: UK, Virtual
Position Summary & Key Areas Of Responsibility
- To diagnose faults, make repairs and to replace modules on ATM’s, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periods
- Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies)
- Tools/laptop/Android phone and all other required tools are provided
- Uniform and PPE provided
Basic Qualifications
- A Full UK, manual driving license is mandatory
- Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
- Experience preferred with Windows operating systems
- Experience preferred in general PC hardware and software maintenance
- Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure
- High level of mechanical/electrical aptitude
- Excellent interpersonal skills and customer facing relationship skills required
- To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts
Preferred Qualifications
- Previous experience in NCR or similar equipment is a plus
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Seniority level
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Entry level
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Employment type
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Industries
Banking
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Customer Engineer (I) employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer (I)
✨Tip Number 1
Familiarise yourself with NCR Atleos and their products. Understanding the specific equipment you'll be working with, like ATMs and EPOS systems, will give you an edge in interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have with break/fix scenarios or IT repairs. Even if it's not extensive, demonstrating your problem-solving skills and mechanical aptitude can make a strong impression.
✨Tip Number 3
Prepare to discuss your flexibility with shift work. Since the role requires early and late shifts, showing that you're adaptable and willing to meet these demands can set you apart from other candidates.
✨Tip Number 4
Practice your interpersonal skills. As a Customer Engineer, you'll need to interact with clients regularly, so being able to communicate effectively and build rapport is crucial. Consider role-playing scenarios to boost your confidence.
We think you need these skills to ace Customer Engineer (I)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Engineer (I) position at NCR Atleos. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have in IT, mechanical repair, or customer service. Mention specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Showcase Your Skills: Make sure to highlight your technical skills, especially with Windows operating systems and general PC hardware/software maintenance. If you have experience with NCR or similar equipment, be sure to mention it as a plus.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the Customer Engineer role and how your background makes you a suitable candidate. Be sure to express your enthusiasm for working with NCR Atleos and your commitment to customer satisfaction.
How to prepare for a job interview at NCR Atleos
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Engineer. Familiarise yourself with the types of equipment you'll be working on, such as ATMs and self-checkouts, and be prepared to discuss your relevant experience or how you would approach learning about these systems.
✨Showcase Problem-Solving Skills
During the interview, highlight your problem-solving abilities. Prepare examples from your past experiences where you successfully diagnosed and resolved technical issues, especially in high-pressure situations, as this is crucial for the role.
✨Demonstrate Interpersonal Skills
Since this role involves customer interaction, it's important to showcase your interpersonal skills. Be ready to discuss how you've built relationships with customers in the past and how you handle difficult situations to ensure customer satisfaction.
✨Be Ready for Practical Questions
Expect practical questions related to IT and mechanical repairs. Brush up on your knowledge of Windows operating systems and basic hardware/software maintenance, as well as any specific experience you have with NCR or similar equipment.
