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For Companies At a Glance
- Tasks: Diagnose and repair ATMs, EPOS, and kiosks to ensure customer satisfaction.
- Company: Join NCR Atleos, a leader in expanding financial access globally.
- Benefits: Company vehicle, tools provided, and flexible working shifts.
- Why this job: Make a real impact by keeping essential services running smoothly.
- Qualifications: Full UK driving license and basic IT repair knowledge preferred.
- Other info: Great opportunity for hands-on experience and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!
- Job Title: Customer Engineer
- Location: York, UK – Field Work
- Hours: 42.5 per week across 5days with weekend work on rota basis
MAIN RESPONSIBILITIES
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL)
- Previous Field Based experience
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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Customer Engineer employer: NCR Atleos
Contact Detail:
NCR Atleos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission in expanding financial access. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Engineer, you'll need to diagnose and fix issues on the spot. Try some mock scenarios with friends or family to get comfortable thinking on your feet.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the NCR Atleos team. Don’t miss out!
We think you need these skills to ace Customer Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engineer role. Highlight any relevant experience you have with break/fix, IT repairs, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing enthusiasm and personality in applications.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. As a Customer Engineer, you'll need to diagnose and resolve issues quickly, so we want to see that you can think on your feet!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NCR Atleos
✨Know Your Tech
Brush up on your knowledge of ATM, EPOS, and self-checkout systems. Familiarise yourself with common faults and repairs, as well as basic computer hardware and software. This will show that you’re not just a candidate but someone who understands the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to diagnose a problem under pressure. This will demonstrate your ability to handle customer incidents effectively and keep operations running smoothly.
✨Be Ready for Practical Questions
Expect questions that test your mechanical and electrical aptitude. You might be asked to explain how you would approach a specific repair or installation task. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Highlight Your Interpersonal Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you build relationships with clients. Share examples of how you've maintained high levels of customer satisfaction in previous roles, as this is crucial for success at NCR Atleos.
