At a Glance
- Tasks: Diagnose and repair ATMs on-site while ensuring customer satisfaction.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Competitive salary, personal use of company vehicle, and extensive benefits package.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real difference in financial access while developing your technical skills.
- Qualifications: Valid UK driving license and experience in IT or mechanical repair.
The predicted salary is between 30000 - 33000 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimise the branch, improve operational efficiency and maximise self-service availability for financial institutions and retailers across the globe.
Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!
Location: Birmingham - Field Work
Salary: £30,000 - £33,000 depending on experience
Hours: 42.5 per week across 5 days with weekend work on rota basis
Main Responsibilities
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
Key Qualifications
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
Preferred Qualifications (Not Essential)
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
What We Can Offer You
- £30,000 - £33,000 depending on experience
- Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
- 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes break)
- 24 days holiday, rises to 25 after 5 years’ service
- Competitive defined contribution company pension with Fidelity
- 75% Employer funded single private medical cover with the option to buy additional cover
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme
- Employee life assurance
- Employer funded Income protection scheme
- Employee Assistance Programme, with 24/7 counselling service
- Access to MYGYM discounts for membership offers and discounts
- Access to a range of lifestyle discounts
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, colour, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
ATM Field Engineer: Onsite Repairs & Customer Care in Birmingham employer: NCR Atleos
NCR Atleos is an exceptional employer that prioritises employee growth and satisfaction, offering comprehensive training and a supportive work culture. With competitive salaries, generous benefits including personal use of a company vehicle, and a commitment to work-life balance, employees in Birmingham can thrive in their roles as ATM Field Engineers while contributing to a global leader in financial technology.
StudySmarter Expert Advice🤫
We think this is how you could land ATM Field Engineer: Onsite Repairs & Customer Care in Birmingham
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission in expanding financial access. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Engineer, you'll need to diagnose and fix issues on the spot. Try some mock scenarios or even real-life practice to boost your confidence before the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining NCR Atleos and ready to take the next step in your career.
We think you need these skills to ace ATM Field Engineer: Onsite Repairs & Customer Care in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in break/fix and IT repairs. We want to see how your skills match the role of a Customer Engineer, so don’t hold back on showcasing your mechanical and electrical aptitude!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences have prepared you for this position. We love seeing enthusiasm and a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We’re looking for quick learners who can perform well under pressure, so share those stories that demonstrate your ability to think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at NCR Atleos
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around ATM modules and basic computer hardware. Familiarise yourself with common faults and repairs, as well as the Windows operating system, since these will likely come up during the interview.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your interpersonal skills.
✨Be Ready for Problem-Solving Questions
Expect questions that test your problem-solving abilities. Prepare to walk through how you would diagnose and fix a fault on an ATM. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Understand the Company Culture
Research NCR Atleos and their mission to expand financial access. Understanding their values and how they operate will help you align your answers with what they’re looking for, showing that you’re not just a fit for the role, but for the company as well.
