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- Tasks: Diagnose and repair ATMs, ensuring customer satisfaction and compliance.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Competitive salary, personal use of company vehicle, and extensive benefits package.
- Why this job: Be part of an innovative team and make a real impact in the tech world.
- Qualifications: Valid UK driving license and experience in IT or mechanical repair.
- Other info: Full training provided with excellent career growth opportunities.
The predicted salary is between 30000 - 33000 £ per year.
Location: Southampton / Portsmouth – Field Work
Salary: £30,000 - £33,000 depending on experience
Hours: 42.5 per week across 5 days with weekend work on rota basis
MAIN RESPONSIBILITIES:
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
KEY QUALIFICATIONS:
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
PREFERRED QUALIFICATIONS (NOT ESSENTIAL):
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
WHAT WE CAN OFFER YOU:
- £30,000 - £33,000 depending on experience
- Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
- 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes break)
- 24 days holiday, rises to 25 after 5 years’ service
- Competitive defined contribution company pension with Fidelity
- 75% Employer funded single private medical cover with the option to buy additional cover
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme
- Employee life assurance
- Employer funded Income protection scheme
- Employee Assistance Programme, with 24/7 counselling service
- Access to MYGYM discounts for membership offers and discounts
- Access to a range of lifestyle discounts
A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
Customer Engineer in Southampton employer: NCR Atleos Corporation
Contact Detail:
NCR Atleos Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Southampton
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the practical side of things. Since this role involves diagnosing faults and repairs, brush up on your technical skills. Be ready to discuss your hands-on experience and problem-solving abilities during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining NCR Atleos and ready to take the next step in your career.
We think you need these skills to ace Customer Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT and mechanical repair. We want to see how your skills match the Customer Engineer role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining NCR Atleos and how your background makes you a perfect fit for the team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at NCR Atleos Corporation
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around ATM modules and basic computer hardware. Familiarise yourself with common faults and repairs, as well as the tools you'll be using. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved issues in the past. Think about times when you had to work independently under pressure. This is key for a Customer Engineer role, so have those stories ready to share!
✨Demonstrate Your Interpersonal Skills
Since this role involves a lot of customer interaction, practice how you communicate. Be ready to explain how you've built relationships with clients or handled difficult situations. A friendly, approachable attitude can make all the difference!
✨Understand the Company Culture
Research NCR Atleos and their values. Show that you align with their innovative culture and are excited about the opportunity. Mention any specific projects or initiatives they've undertaken that resonate with you during the interview.
