At a Glance
- Tasks: Solve technical problems and support customers using NCR Atleos' software solutions.
- Company: NCR Atleos is a global leader in financial access, with 20,000 dedicated employees.
- Benefits: Enjoy structured onboarding, ongoing training, and career development opportunities.
- Other info: Flexible hours and a collaborative team environment await you!
- Why this job: Make a real impact by helping customers succeed while working with cutting-edge technology.
- Qualifications: Bachelor's degree in a related field and 2-4 years of experience required.
The predicted salary is between 28800 - 43200 € per year.
Software Support Engineer II page is loaded
Software Support Engineer II
Apply locations DUNDEE, GBR time type Full time posted on Posted 27 Days Ago job requisition id R1148832About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Are you passionate about solving complex technical problems and delivering exceptional customer experiences? Join our global support team as aSoftware Support Engineer IIand play a key role in ensuring the success of our customers using NCR Atleos’ proprietary software solutions.
Position Summary & Key Areas of Responsibility:
As a Software Support Engineer, you’ll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists.
Your responsibilities will include:
Investigating and resolving moderately complex software issues.
Identifying, confirming, and documenting product bugs.
Reproducing customer-reported issues in test environments.
Advising customers on product usage and best practices.
Assisting with software configuration and optimization.
Collaborating with cross-functional teams to drive issue resolution.
Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.
What We’re Looking For
We’re seeking a technically skilled, customer-focused professional who thrives in a collaborative environment.
Ideal candidates will have:
A process-oriented mindset with a strong attention to detail
Solid understanding of software systems and troubleshooting methodologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive, solution-oriented approach to customer support
While prior experience in a similar role is required,comprehensive training and mentorshipwill be provided to help you succeed in this position.
Why Join Us?
Work with cutting-edge proprietary software used by clients worldwide.
Be part of a supportive, growth-oriented team.
Receive structured onboarding, ongoing training, and career development opportunities.
Make a real impact by helping customers overcome challenges and achieve success.
Technical Qualifications
ATM Client Software
Client/Server technologies.
Microsoft Windows technologies.
Any exposure to ATM/ITM operations and technologies would be a plus but not required.
Basic Qualifications
Bachelor\'s degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.
2-4 years of related experience.
Additional Qualifications
Good communication skills, both written and verbal.
Ability to work effectively in a team environment.
Proactive and positive attitude.
Decision making.
Problem solving.
Interpersonal skills.
Attention to detail.
Ability to be focused and a self-starter.
Strong desire for quality.
Ability to multitask.
Tact & diplomacy.
Excited by the challenge of the unknown.
Analytical skills.
Ability to work flexible hours.
#Li-hybrid
#LI-AG1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
#J-18808-LjbffrSoftware Support Engineer II in Dundee employer: NCR Atleos Corporation
NCR Atleos is an exceptional employer located in Dundee, offering a dynamic work environment where employees are empowered to solve complex technical challenges and deliver outstanding customer service. With a strong focus on employee growth, the company provides comprehensive training, structured onboarding, and ample career development opportunities, all while fostering a collaborative and supportive team culture. Join us to make a meaningful impact with cutting-edge software solutions that enhance financial access for clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Engineer II in Dundee
✨Tip Number 1
Familiarise yourself with NCR Atleos' proprietary software solutions. Understanding the specific software you'll be supporting can give you a significant edge during interviews, as it shows your commitment and readiness to tackle customer issues.
✨Tip Number 2
Brush up on your troubleshooting methodologies. Being able to articulate your problem-solving process clearly will demonstrate your analytical skills and how you approach complex technical challenges, which is crucial for this role.
✨Tip Number 3
Highlight your experience in customer support environments. Share specific examples of how you've successfully resolved customer issues in the past, as this will showcase your ability to deliver exceptional customer experiences.
✨Tip Number 4
Prepare to discuss your teamwork experiences. Since collaboration is key in this role, think of instances where you've worked effectively within a team to solve problems or improve processes, and be ready to share those stories.
We think you need these skills to ace Software Support Engineer II in Dundee
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Software Support Engineer II position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Strong CV:Your CV should clearly showcase your technical skills, problem-solving abilities, and any relevant experience in software support. Use specific examples to demonstrate your analytical skills and attention to detail.
Write a Compelling Cover Letter:In your cover letter, express your passion for solving complex technical problems and delivering exceptional customer experiences. Mention how your background aligns with NCR Atleos' mission and values, and why you are excited about this opportunity.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at NCR Atleos Corporation
✨Understand the Software
Make sure you have a solid grasp of NCR Atleos' proprietary software solutions. Familiarise yourself with common issues and troubleshooting methods, as this will help you demonstrate your technical skills during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved complex technical problems. Highlight your analytical approach and how you collaborated with others to find solutions.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you may need to advise customers on product usage.
✨Demonstrate a Customer-Focused Attitude
Emphasise your commitment to delivering exceptional customer experiences. Share instances where you've gone above and beyond to assist customers, showcasing your proactive and solution-oriented mindset.
