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- Tasks: Diagnose and repair ATMs, kiosks, and other tech equipment to keep customers happy.
- Company: Join NCR Atleos, a leader in expanding financial access globally.
- Benefits: Company vehicle, tools provided, and flexible working shifts.
- Why this job: Make a real difference in customer satisfaction while developing your technical skills.
- Qualifications: Full UK driving license and basic IT repair knowledge preferred; training provided.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Location: United Kingdom, Virtual
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- To diagnose faults, make repairs and to replace modules on ATMs, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high level of customer satisfaction.
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements.
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing/sitting for prolonged periods.
- Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies).
- Tools/laptop/Android phone and all other required tools are provided.
- Uniform and PPE provided.
BASIC QUALIFICATIONS:
- A Full UK, manual driving license is mandatory.
- Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
- Experience preferred with Windows operating systems.
- Experience preferred in general PC hardware and software maintenance.
- Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure.
- High level of mechanical/electrical aptitude.
- Excellent interpersonal skills and customer facing relationship skills required.
- To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Customer Engineer in London employer: NCR Atleos Corporation
Contact Detail:
NCR Atleos Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in London
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission in expanding financial access. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Engineer, you'll need to diagnose and fix issues on the spot. Try some mock scenarios or even troubleshoot your own tech at home to get into the right mindset.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the NCR Atleos team. Don’t miss out!
We think you need these skills to ace Customer Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Engineer role. Highlight any relevant experience in IT, mechanical repair, or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a great candidate. Don’t forget to mention your problem-solving skills and flexibility with shifts!
Show Off Your Technical Skills: Since this role involves diagnosing faults and repairs, make sure to include any technical skills you have, especially with Windows operating systems and PC hardware. We want to see your mechanical/electrical aptitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NCR Atleos Corporation
✨Know Your Tech
Brush up on your knowledge of ATM, EPOS, and self-checkout systems. Familiarise yourself with common faults and repairs, as well as basic computer hardware and software. This will show that you’re not just a candidate but someone who understands the tools of the trade.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to diagnose a problem under pressure. Being able to articulate your thought process will impress the interviewers and demonstrate your ability to handle customer incidents effectively.
✨Demonstrate Customer Focus
Since this role is all about customer satisfaction, be ready to discuss how you’ve gone above and beyond for customers in previous roles. Highlight your interpersonal skills and how you build relationships, as this is key to ensuring continuity of operations.
✨Be Ready for Flexibility
Understand that this job may require working shifts, including weekends. Be prepared to discuss your availability and willingness to adapt to different schedules. Showing that you’re flexible and can handle varying work hours will make you a more attractive candidate.
