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For Companies At a Glance
- Tasks: Diagnose and repair ATMs, EPOS, and kiosks while ensuring customer satisfaction.
- Company: Join NCR Atleos, a leader in expanding financial access with a vibrant team.
- Benefits: Company vehicle, tools provided, and flexible working shifts.
- Why this job: Make a real impact by solving customer issues and enhancing their experience.
- Qualifications: Full UK driving license and basic IT repair knowledge preferred; training provided.
- Other info: Dynamic role with opportunities for growth and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- To diagnose faults, make repairs and to replace modules on ATM’s, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high level of customer satisfaction.
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements.
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing/sitting for prolonged periods.
- Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies).
- Tools/laptop/Android phone and all other required tools are provided.
- Uniform and PPE provided.
BASIC QUALIFICATIONS:
- A Full UK, manual driving license is mandatory.
- Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
- Experience preferred with Windows operating systems.
- Experience preferred in general PC hardware and software maintenance.
- Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure.
- High level of mechanical/electrical aptitude.
- Excellent interpersonal skills and customer facing relationship skills required.
- To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
Customer Engineer - England, Virtual in Leeds employer: NCR Atleos Corporation
Contact Detail:
NCR Atleos Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer - England, Virtual in Leeds
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission in expanding financial access. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Engineer, you'll need to diagnose and fix issues on the spot. Try some mock scenarios or even troubleshoot your own tech problems to get into the right mindset.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the NCR Atleos team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Engineer - England, Virtual in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Engineer role. Highlight any relevant experience with IT, mechanical repairs, or customer service to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great candidate. Keep it engaging and personal!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and resolve issues efficiently, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at NCR Atleos Corporation
✨Know Your Tech
Brush up on your knowledge of ATM, EPOS, and self-checkout systems. Familiarise yourself with common faults and repairs, as well as basic computer hardware and software. This will show that you're not just a candidate but someone who understands the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to diagnose a problem under pressure. This will demonstrate your ability to handle customer incidents effectively and keep operations running smoothly.
✨Be Ready for the Road
Since the job involves travel, be prepared to discuss your driving experience and flexibility with shifts. Highlight any previous roles where you managed travel or worked irregular hours, as this shows you're ready for the demands of the position.
✨Customer Service is Key
NCR Atleos values excellent interpersonal skills. Prepare to talk about your experience in customer-facing roles and how you've ensured customer satisfaction in challenging situations. This will help you stand out as a candidate who can maintain strong relationships with clients.
