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- Tasks: Diagnose and repair ATMs on-site while ensuring customer satisfaction.
- Company: Join NCR Atleos, a leader in innovative technology solutions.
- Benefits: Enjoy a competitive salary, personal use of a company vehicle, and extensive health benefits.
- Other info: Full training provided with excellent career growth opportunities.
- Why this job: Make a real impact by solving problems and enhancing customer experiences.
- Qualifications: Experience in IT or mechanical repair and strong problem-solving skills required.
The predicted salary is between 30000 - 33000 £ per year.
Location: United Kingdom
Salary: £30,000 - £33,000 depending on experience
Hours: 42.5 per week across 5 days with weekend work on rota basis
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
Contract details:
- £30,000 - £33,000 depending on experience
- 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes break)
- 24 days holiday, rises to 25 after 5 years’ service
- Competitive defined contribution company pension with Fidelity
- 75% Employer funded single private medical cover with the option to buy additional cover
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme
- Employee life assurance
- Employer funded Income protection scheme
- Employee Assistance Programme, with 24/7 counselling service
- Access to MYGYM discounts for membership offers and discounts
- Access to a range of lifestyle discounts
A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
Field Service Engineer employer: NCR Atleos Corporation
Contact Detail:
NCR Atleos Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on NCR Atleos. Understanding their values and what they stand for can help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service engineering. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss specific examples where you've diagnosed and fixed issues in the past. This is your chance to shine and demonstrate your mechanical/electrical aptitude.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. It shows your interest and helps you figure out if this is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in break/fix, IT, and mechanical repair. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We value strong problem-solving skills, so let us know how you've made a difference in customer satisfaction or technical issues.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at NCR Atleos Corporation
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around ATM modules and general PC hardware. Familiarise yourself with common faults and repairs, as well as the specific equipment you'll be working with. This will show that you're not just a quick learner but also genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky situations in the past, particularly in field service or engineering roles. Think about times when you had to diagnose a fault under pressure or resolve a customer issue quickly. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Get to Know the Company
Research NCR Atleos and their values before the interview. Understand their culture and what they stand for. This will help you align your answers with their expectations and show that you're a good fit for their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training process, the team you'll be working with, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.