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- Tasks: Diagnose and repair ATMs while providing top-notch customer service.
- Company: Join NCR Atleos, a global leader in financial technology.
- Benefits: Competitive salary, personal vehicle use, health cover, and lifestyle discounts.
- Other info: Full training provided with excellent career growth opportunities.
- Why this job: Embrace innovation and adventure while building a rewarding career.
- Qualifications: Valid UK driving license and experience in IT or mechanical repair.
The predicted salary is between 30000 - 33000 £ per year.
MAIN RESPONSIBILITIES:
- Diagnose faults and perform repair or replacement of ATM modules on-site.
- Install, maintain, and repair equipment within an assigned territory/region.
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements.
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods.
KEY QUALIFICATIONS:
- Valid Full UK manual driving license.
- Strong local geographical knowledge.
- Experience in break/fix, IT, computer/mechanical repair.
- Basic computer hardware and software knowledge.
- Experience with Windows operating systems.
- Experience in general PC hardware and software maintenance.
- High level of mechanical/electrical aptitude.
- PIA licences desirable, but if you don’t hold one, it will be provided.
- Excellent interpersonal skills and customer facing relationship skills.
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure.
PREFERRED QUALIFICATIONS (NOT ESSENTIAL):
- NCR/Wincor ATMs experience.
- Previous Field Based experience.
- Previous Engineering experience.
WHAT WE CAN OFFER YOU:
- Salary: £30,000 - £33,000 depending on experience.
- Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies).
- 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes break).
- 24 days holiday, rises to 25 after 5 years’ service.
- Competitive defined contribution company pension with Fidelity.
- 75% Employer funded single private medical cover with the option to buy additional cover.
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
- Employee life assurance.
- Employer funded Income protection scheme.
- Employee Assistance Programme, with 24/7 counselling service.
- Access to MYGYM discounts for membership offers and discounts.
- Access to a range of lifestyle discounts.
Field Service Engineer employer: NCR Atleos Corporation
Contact Detail:
NCR Atleos Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the technical stuff! Brush up on your break/fix skills and be ready to discuss your experience with IT repairs. We want to see how you solve problems, so have some examples ready to share.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining NCR Atleos as a Customer Engineer.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in IT and mechanical repair, and don’t forget to mention your driving licence and geographical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your interpersonal skills and problem-solving abilities. Let us know why you’re excited about joining NCR Atleos and how you can contribute to our team.
Show Off Your Technical Skills: We love seeing candidates who are tech-savvy! Be sure to include any experience you have with Windows operating systems and general PC maintenance. If you’ve got PIA licences or ATM experience, shout about it!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at NCR Atleos Corporation
✨Know Your Stuff
Make sure you brush up on your technical skills related to break/fix and IT repair. Familiarise yourself with common issues that arise in field service roles, especially with ATMs and Windows operating systems. Being able to discuss specific examples of your experience will show you're the right fit.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully diagnosed and resolved issues under pressure. Think about times when you had to work independently and how you approached those challenges. This will highlight your ability to think on your feet, which is crucial for a Field Service Engineer.
✨Get to Know the Company
Research NCR Atleos and understand their values and culture. Be ready to explain why you want to work there and how you align with their mission. This shows genuine interest and can set you apart from other candidates.
✨Practice Your Interpersonal Skills
Since this role involves customer interaction, practice how you communicate your ideas clearly and effectively. Role-play scenarios where you might need to explain technical issues to non-technical customers. This will demonstrate your excellent interpersonal skills and ability to build relationships.