At a Glance
- Tasks: Lead technical projects to enhance ATM performance and customer satisfaction.
- Company: Join NCR Atleos, a leader in financial access with a global impact.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and continuous improvement.
- Why this job: Make a real difference in the financial sector while developing your technical skills.
- Qualifications: Bachelor’s degree and experience in technical project management preferred.
The predicted salary is between 50000 - 65000 € per year.
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Location: Dundee
Grade: 12
Services Engineering is seeking a Technical Project Manager with Software Engineering and/or Systems experience to join an established team collaborating with key customers to improve ATM field performance. The role focuses on critical KPIs such as availability, reliability, and service efficiency, while also owning the coordination and delivery of complex, multi‐stakeholder technical initiatives. This position has a significant impact on delivery against business goals as we strive to be a best‐in‐class service provider, combining deep technical expertise with strong delivery leadership and execution management.
Position Summary & Key Areas of Responsibility
- Technical Leadership & Engineering Excellence
- Technical Authority: Recognized as a leading expert within the business unit and NCR Atleos organization, demonstrating comprehensive knowledge across technologies, processes, systems, and products.
- Diagnose and Resolve Issues: Efficiently diagnose, triage, and resolve complex issues across NCR Atleos products and third‐party systems, applying strong understanding of system architecture.
- Innovative Solutions: Design and lead the implementation of innovative solutions to existing problems and drive continual improvement initiatives across field services and products.
- Customer Impact Assessment: Use advanced technical expertise to assess customer impact and guide prioritization of corrective and preventative actions.
- Technical Project & Delivery Management
- Delivery Ownership: Act as the technical delivery lead for complex service improvement, performance optimization, and reliability initiatives from concept through execution and completion.
- Planning & Execution: Define scope, milestones, dependencies, and success criteria for technical initiatives, ensuring delivery aligns with customer expectations and business objectives.
- Cross‐Functional Coordination: Coordinate across engineering, product, operations, professional services, and customer‐facing teams to ensure clear ownership, alignment, and execution.
- Progress Tracking & Reporting: Track delivery progress, risks, and KPIs, providing clear and concise updates to stakeholders, leadership, and customers.
- Stakeholder & Customer Engagement
- Primary Point of Contact: Lead technical and service improvement discussions with customers, Account Managers, Professional Services, and internal development teams.
- Stakeholder Communication: Translate complex technical challenges into clear delivery plans, status updates, and outcome‐focused communications for both technical and non‐technical audiences.
- Business Impact: Apply a deep understanding of how technical decisions and delivery execution impact operational performance, customer satisfaction, and financial outcomes.
- Data, Analytics & Decision Support
- Data Analytics: Apply analytical and statistical techniques to characterize ATM environments, identify trends, and drive data‐driven decision‐making.
- Operational Insights: Use data to measure initiative effectiveness, optimize resource allocation, and ensure maximum return on investment.
- Continuous Improvement: Use post‐delivery analysis and lessons learned to continually refine service models, processes, and technical approaches.
Basic Qualifications
- Bachelor’s Degree in a technical and/or business discipline
- Proven experience in complex technical environments requiring cross‐team coordination and delivery ownership
- Experience in ATM software, hardware, or operations is advantageous
- Strong communication, presentation, and stakeholder management skills
- Ability to manage multiple priorities in a fast‐paced, dynamic environment
- Strategic thinker with a strong bias toward execution and measurable outcomes
- Self‐motivated with a continuous improvement mindset
- Proficiency in data analytics and visualization tools
Preferred Qualifications
- Strong understanding of ATM infrastructure, from low‐level devices to multi‐vendor XFS applications
- Experience leading technical initiatives, service improvements, or reliability programs across distributed teams
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
Technical Project/Programme Manager in Dundee employer: NCR Atleos Corporation
NCR Atleos is an exceptional employer that fosters a culture of innovation and collaboration, particularly in our Dundee location where the Technical Project/Programme Manager will play a pivotal role in enhancing ATM performance. Employees benefit from a supportive work environment that prioritises professional growth, offers competitive compensation, and encourages continuous improvement through data-driven decision-making. Join us to be part of a team that values your expertise and empowers you to make a significant impact on financial access globally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Project/Programme Manager in Dundee
✨Tip Number 1
Network like a pro! Reach out to current employees at NCR Atleos on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into NCR Atleos' projects and values. Show us that you understand our mission to improve financial access and how your skills can contribute to that goal.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We love hearing about your past experiences, so structure your answers to highlight your problem-solving skills and technical expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind and show us that you're genuinely excited about joining the team.
We think you need these skills to ace Technical Project/Programme Manager in Dundee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Project/Programme Manager role. Highlight your experience in software engineering and systems, and don’t forget to showcase your technical leadership skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for NCR Atleos. Mention specific projects where you’ve improved performance or resolved complex issues.
Showcase Your Communication Skills:Since this role involves stakeholder engagement, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at NCR Atleos Corporation
✨Know Your Tech Inside Out
As a Technical Project/Programme Manager, you need to demonstrate your expertise in software engineering and systems. Brush up on the latest technologies relevant to ATM operations and be ready to discuss how you've applied them in past projects.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've diagnosed and resolved complex issues in previous roles. Highlight your analytical skills and how you've used data to drive decisions and improve service efficiency.
✨Master Stakeholder Communication
Since you'll be the primary point of contact for technical discussions, practice translating complex technical jargon into clear, concise language. Think about how you can effectively communicate with both technical and non-technical audiences.
✨Demonstrate Your Project Management Prowess
Familiarise yourself with project management methodologies and be ready to discuss how you've defined scopes, tracked progress, and ensured alignment across teams. Show that you can manage multiple priorities while keeping an eye on business objectives.
