Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design service solutions for ATM products and enhance serviceability and reliability.
- Company: Join NCR Atleos, a leader in expanding financial access with a global impact.
- Benefits: Competitive salary, hybrid work, pension plan, medical insurance, and lifestyle discounts.
- Why this job: Make a difference in financial technology while developing your career in a dynamic environment.
- Qualifications: 5+ years in ATM hardware or services operations, strong communication and leadership skills.
- Other info: Opportunities for career development and a supportive team culture.
The predicted salary is between 45600 - 68400 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
The incumbent will become a member of the NCR Service Design and Engineering team responsible for ensuring Design for Serviceability and Reliability in ATM product line. The main function of the Service Design Analyst is to design service solutions associated with software and hardware products. The successful applicant will be responsible for ensuring effective serviceability for a variety of ATM products and modules. The main focus areas are the reduction of failures/incidents and Mean Time to Repair through strong linkage with the product realization process, designing efficient and cost-effective service philosophies. The Service Design Analyst is also accountable to perform proactive lifecycle management on both product and service performance.
The associate will work with the Service Product Management/Marketing personnel to define the service requirements for new product solutions and ensure these requirements are met through the Product Realization Process. The associate will be responsible for defining the service philosophy for the products, establishing the cost factors associated with the service and proactively monitoring the performance of the products in the field. The associate will also have responsibility for creating the recommended spare parts list and initial parts provisioning.
Key Areas of Responsibility:
- New Product Introduction Planning: Define, sponsor and prioritize Services requirements. Review and sign off functional specification; Ensure services content in Schedule D for purchase agreements.
- New Product Introduction Realization: Define and release Field Replaceable Units - Spare Parts Procurement Requests/Recommended Spare Parts Lists; Develop services costs and create and implement Service IDs; Define and validate training and publications – Part Information Manuals, Service Manuals, and Site Preparation; Deliver support plans and risk assessments. Review and sign off Development Releases on behalf of Services.
- Manage Part Not on File requests.
- Product Lifecycle: Develop product performance plans; Analysis of work orders and parts usage data; Effective Last Time Buy planning; Implement new service design and practice. Support and sponsor Field Retrofit Order activity; Deliver effective field communications; Champion services requirements during cost reduction activity – Total Cost of Ownership analysis.
- Implement specific incident and MTTR reduction initiatives.
- Support Field Technical Support Specialists, Level 3 support organizations, and Services Supply Line Management as Subject Matter Expert.
BASIC QUALIFICATIONS
- ATM hardware experience
- Services operational knowledge (service delivery, remote support) and/or Product Development experience of 5+ years
- Experience with Product Lifecycle Management, Design for Serviceability and Reliability concepts
- Understanding of financial data, systems and process
- Self motivated, customer focused
- Strong written and oral communication skills
- Strong leadership skills
As an NCR Atleos employee, we provide you with several core benefits as standard, as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your family's lifestyle.
- Attractive Defined Pension Plan
- Career development and learning opportunities.
- Medical insurance
- Dental insurance
- Life and Income protection insurance
- Illness and accident cover
- Health assessment
- Holiday buy
- Cycle to work.
- Lifestyle discounts
- Gym discounts
- Employee assistance program (EAP)
- Health Screening
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
Service Design Sr Analyst in Dundee employer: NCR Atleos Corporation
Contact Detail:
NCR Atleos Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Sr Analyst in Dundee
✨Tip Number 1
Network like a pro! Reach out to current employees at NCR Atleos on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into NCR Atleos' products and services. Show us you understand the role of a Service Design Sr Analyst and how you can contribute to reducing failures and improving serviceability.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences and how they relate to the skills needed for this role, especially in product lifecycle management and service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the NCR Atleos team.
We think you need these skills to ace Service Design Sr Analyst in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design Sr Analyst role. Highlight your experience with ATM hardware and service delivery, as well as any relevant product lifecycle management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service design and how your skills can help us improve operational efficiency. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Strong written communication is key for this role. Make sure your application is clear, concise, and free of errors. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at NCR Atleos Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of ATM hardware and service delivery. Familiarise yourself with the concepts of Design for Serviceability and Reliability, as these will be key topics during your interview.
✨Showcase Your Experience
Prepare to discuss your 5+ years of experience in Product Lifecycle Management and how it relates to the role. Be ready to share specific examples of how you've reduced failures or improved service efficiency in past positions.
✨Communicate Clearly
Strong written and oral communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts or your previous projects.
✨Ask Insightful Questions
Demonstrate your interest in the role by preparing thoughtful questions about NCR Atleos' service design processes and how they align with their goals. This shows that you're not just interested in the job, but also in contributing to the company's success.
