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- Tasks: Diagnose and repair ATMs, EPOS, and kiosks while ensuring customer satisfaction.
- Company: Join NCR Atleos, a leader in expanding financial access globally.
- Benefits: Company vehicle, tools provided, and flexible working shifts.
- Why this job: Make a real impact by solving customer issues and enhancing their experience.
- Qualifications: Full UK driving licence and basic IT/mechanical knowledge preferred.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
**About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**Title: Customer Engineer****Location:** **United Kingdom, Virtual****POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:*** To diagnose faults, make repairs and to replace modules on ATM’s, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.* Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction* Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements* May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periods* Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies)* Tools/laptop/Android phone and all other required tools are provided* Uniform and PPE provided**BASIC QUALIFICATIONS:*** A Full UK, manual driving license is mandatory* Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.* Experience preferred with Windows operating systems* Experience preferred in general PC hardware and software maintenance* Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure* High level of mechanical/electrical aptitude* Excellent interpersonal skills and customer facing relationship skills required* To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shiftsOffers of employment are conditional upon passage of screening criteria applicable to the job.**EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.**Statement to Third Party Agencies**To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path. #J-18808-Ljbffr
Customer Engineer employer: NCR Atleos Corporation
Contact Detail:
NCR Atleos Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer
✨Tip Number 1
Get to know the company! Research NCR Atleos and understand their mission in expanding financial access. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Engineer, you'll need to diagnose and fix issues on the spot. Try mock scenarios with friends or family to sharpen your troubleshooting abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the NCR Atleos team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight any experience you have with IT, computer repairs, or mechanical work. We want to see your problem-solving skills and how you handle technical challenges!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Customer Engineer role. Mention specific experiences that relate to diagnosing faults and customer service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to your relevant experiences and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at NCR Atleos Corporation
✨Know Your Tech
Brush up on your knowledge of ATM, EPOS, and self-checkout systems. Familiarise yourself with common faults and repairs, as well as basic computer hardware and software. This will show that you're not just a candidate but someone who understands the tools of the trade.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to diagnose a problem under pressure. This will demonstrate your ability to think on your feet and resolve customer issues effectively.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to discuss your interpersonal skills. Share experiences where you’ve gone above and beyond for a customer, highlighting your commitment to customer satisfaction.
✨Be Ready for the Road
Understand that this job may require travel and flexibility with shifts. Be prepared to discuss your availability and willingness to adapt to different working hours. Showing that you're ready for the demands of the role can set you apart from other candidates.
