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- Tasks: Diagnose and repair ATMs on-site while ensuring customer satisfaction.
- Company: Join NCR Atleos, a leader in innovative technology solutions.
- Benefits: Enjoy a competitive salary, personal use of a company vehicle, and extensive health benefits.
- Why this job: Make a real impact by solving problems and enhancing customer experiences.
- Qualifications: Experience in IT repair and strong problem-solving skills are essential.
- Other info: Full training provided, with excellent career growth opportunities and lifestyle discounts.
The predicted salary is between 30000 - 33000 £ per year.
Location: Coventry – Field Work
Salary: £30,000 - £33,000 depending on experience
Hours: 42.5 per week across 5 days with weekend work on rota basis
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
- NCR/Wincor ATMs experience
- Previous Field Based experience
- Previous Engineering experience
Contract: 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes break)
Benefits:
- 24 days holiday, rises to 25 after 5 years’ service
- Competitive defined contribution company pension with Fidelity
- 75% Employer funded single private medical cover with the option to buy additional cover
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme
- Employee life assurance
- Employer funded Income protection scheme
- Employee Assistance Programme, with 24/7 counselling service
- Access to MYGYM discounts for membership offers and discounts
- Access to a range of lifestyle discounts
A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
Customer Engineer in Birmingham employer: NCR Atleos Corporation
Contact Detail:
NCR Atleos Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Birmingham
✨Tip Number 1
Get to know the company inside out! Research NCR Atleos and understand their values, culture, and what they look for in a Customer Engineer. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Think of examples from your past experiences that showcase your problem-solving abilities and how you handle pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your mechanical/electrical aptitude and any relevant field experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Engineer role. Share specific examples of how you've tackled customer issues or performed repairs in the past.
Show Off Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Describe a challenging situation you faced and how you resolved it, especially in a field-based context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at NCR Atleos Corporation
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around ATM modules and general PC hardware. Familiarise yourself with common faults and repairs, as well as the specific equipment you'll be working with. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved issues in the past. Think about times when you had to work independently under pressure. This role requires quick thinking, so demonstrating your ability to tackle challenges head-on will impress the interviewers.
✨Customer Service is Key
Since this role involves direct interaction with customers, be ready to showcase your interpersonal skills. Share experiences where you've gone above and beyond to ensure customer satisfaction. Highlighting your ability to build relationships will set you apart from other candidates.
✨Get Familiar with the Company Culture
Research NCR Atleos and understand their values and culture. Be prepared to discuss how your personal values align with theirs. Showing that you’re a good fit for their innovative environment can make a big difference in how they perceive you as a potential employee.