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For Companies At a Glance
- Tasks: Provide critical support to over 500 users, troubleshooting and resolving technical issues.
- Company: Join a leading player in the fintech revolution with a dynamic culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in the fast-paced world of financial technology.
- Qualifications: Strong background in Microsoft technologies and customer-focused attitude required.
- Other info: Innovative environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you ready to join a dynamic and rapidly growing division within the financial services and hedge fund space? We are hiring for a leading player in FX and Trading Software technology, revolutionizing the global Fintech landscape. We are seeking a Desktop Support Analyst to support a global network of users and ensure the seamless operation of a cuttingâedge platform, used by some of the world's top financial institutions.
What You'll Do
- As a Desktop Support Analyst, you will be at the heart of the user community, providing critical support to over 500 users both onsite and remotely.
- You'll troubleshoot, resolve, and elevate technical issues while collaborating with developers and stakeholders to optimize system performance in a fastâpaced trading environment.
- With global support to be provided 24x5 onsite and remotely, you'll offer technical assistance for a diverse, international user base.
- The team manages Incident & Request Management, handling support requests and incidents in line with established internal protocols, ensuring timely resolution.
- Collaborating and troubleshooting, you will need to partner with Level 2 & 3 teams, as well as external vendors, to resolve complex technical issues.
- Proactive monitoring is a must, to utilize internal tools to manage alerts, prevent failures, and restore degraded or unavailable services.
Key Technologies You'll Work With
- Microsoft Environment: Support across Windows 10, Windows Server, Office Suite, Outlook, Office 365, and Azure (including OneDrive, DLP, SharePoint).
- Active Directory & Group Policy: Manage access control policies and remote access solutions.
- Desktop Hardware: Installation, troubleshooting, and management of desktop hardware components.
What We're Looking For
- A strong background in Microsoft technologies, with inâdepth knowledge of Windows, Office 365, and Azure.
- Strong PowerShell expertise, in a demonstrable fashion.
- Expertise in Active Directory, Group Policy, and remote access solutions.
- Handsâon experience troubleshooting and managing desktop hardware in a fastâpaced environment.
- A customerâfocused attitude with a relentless dedication to providing exceptional service.
- A degree in Computer Science, Engineering, or a related field (or equivalent work experience).
Bonus Skills
- Familiarity with Bash and Python scripting for automating tasks.
- Exposure to networking and Linux environments.
Join a division where innovation meets profitability, and your skills will shape the future of marketâleading fintech solutions. If you're driven, passionate, and ready to make a real impact in the financial services world, we'd love to hear from you.
Desktop Support Analyst in London employer: Ncounter Technology Recruitment
Contact Detail:
Ncounter Technology Recruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Desktop Support Analyst in London
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
â¨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to desktop support. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills on the spot.
â¨Tip Number 3
Show off your tech skills! If youâve got experience with Microsoft technologies, PowerShell, or even some scripting, make sure to highlight that during conversations. Itâs all about proving you can hit the ground running.
â¨Tip Number 4
Donât forget to apply through our website! Weâre always looking for passionate individuals who want to make an impact in the fintech world. Your next big opportunity could be just a click away!
We think you need these skills to ace Desktop Support Analyst in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your experience with Microsoft technologies, especially Windows and Office 365, as well as any relevant troubleshooting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the fintech space and how your skills can contribute to our team. Be sure to mention your customer-focused attitude and any experience you have in fast-paced environments.
Show Off Your Technical Skills: Donât hold back on showcasing your technical expertise! If you have experience with PowerShell, Active Directory, or desktop hardware management, make sure these are front and centre in your application. We love seeing candidates who can demonstrate their skills effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Itâs super easy, and youâll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Ncounter Technology Recruitment
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows 10, Office 365, and Azure. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
â¨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in a fast-paced environment. Think about times when you collaborated with other teams or vendors to solve complex problems, as this will demonstrate your ability to work under pressure.
â¨Demonstrate Your Customer-Focused Attitude
Since this role is all about supporting users, be ready to talk about your approach to customer service. Share stories that highlight your dedication to providing exceptional support and how you handle difficult situations with users.
â¨Practice Your PowerShell Skills
If you have experience with PowerShell, make sure to showcase it during the interview. You might be asked to explain how you've used it for automation or troubleshooting, so having a few examples ready will help you stand out.
