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- Tasks: Assist Italian customers with inquiries via phone and email, ensuring smooth communication.
- Company: Join NCO Europe, a leading partner in Financial and Customer Care outsourcing.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Dynamic team environment with a focus on personal growth and development.
- Why this job: Make a difference by helping customers resolve their financial queries in Italian.
- Qualifications: Fluency in Italian and good English skills; strong communication and computer literacy required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently looking for Customer Service Representatives for one of our exciting and growing departments. The ideal candidate will be able to communicate in Italian as they will be dealing with customers based in Italy. NCO Europe is a leading Financial and Customer Care outsourcing partner. The purpose of the role is to secure resolution of outstanding balances through direct contact with customers (telephone and email). This position will involve dealing with customers in Italy. Also provide the Team Manager with support to achieve the team’s goals.
- Manage customer interface, inbound/outbound telephone calls and emails
- Obtain and track payment commitments
- Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility
- Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls)
- Account reconciliations and investigations
- Translating customer correspondence – using supported languages only
- Timely escalation management (internal & external)
Skills, Experience & Attributes
- Fluent in Italian (verbal & written)
- Preferred fluency in English (verbal & written)
- Excellent verbal communication (clear, concise and precise speech)
- Excellent written communication (primarily email and account notation)
- Sufficient mathematical knowledge
- Sound judgment and decision making
- Good keyboard typing and computer literacy
Italian Speaking Customer Service Representative in Preston employer: Nco Europe Limited
Contact Detail:
Nco Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Speaking Customer Service Representative in Preston
✨Tip Number 1
Make sure you brush up on your Italian and English communication skills. Practise speaking clearly and concisely, as you'll need to handle customer queries over the phone and via email. We want you to sound confident and professional!
✨Tip Number 2
Familiarise yourself with common customer service scenarios, especially those related to billing and account management. Role-play with a friend or family member to get comfortable with handling different types of customer interactions. This will help you shine during interviews!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. We love hearing about how you’ve made a difference in previous roles.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It’s super easy, and we’ll be able to see your application right away. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Italian Speaking Customer Service Representative in Preston
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Italian, make sure to highlight your language skills right at the top of your application. Use clear and concise language to demonstrate your proficiency, especially in written communication.
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention any relevant experience you have in customer service, especially if it involves dealing with Italian customers or similar tasks. We love seeing how you fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your skills and experiences stand out. Remember, we appreciate excellent written communication, so clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nco Europe Limited
✨Brush Up on Your Italian
Since you'll be dealing with customers in Italy, make sure your Italian is sharp! Practise common phrases and customer service scenarios in Italian to show your fluency and confidence during the interview.
✨Know the Company Inside Out
Research NCO Europe and understand their services and values. Being able to discuss how you can contribute to their goals will impress the interviewers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think of potential customer service situations you might face, like handling billing disputes or payment investigations. Prepare your responses to demonstrate your problem-solving skills and ability to manage customer expectations effectively.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully communicated with customers in the past, both in Italian and English.