At a Glance
- Tasks: Engage with customers via calls and emails to resolve account issues and secure payments.
- Company: NCO Europe is a top-tier outsourcing partner in Financial and Customer Care services.
- Benefits: Enjoy job security, performance incentives, training, and progression opportunities.
- Why this job: Join a diverse team focused on delivering exceptional customer experiences and making an impact.
- Qualifications: Fluency in Portuguese and a positive, adaptable mindset are key; training provided.
- Other info: Permanent contracts and a commitment to diversity and inclusion for all applicants.
The predicted salary is between 24000 - 36000 Β£ per year.
We are currently looking for Portuguese Speaking Customer Service Representatives to make outbound and receive inbound calls from customers on behalf of one of our prestigious retail clients. The main purpose of this role is to provide positive information, help, support & guidance to address Customers needs, providing world-class customer experience and focus with the ultimate aim of first contact customer resolution.
The Company
NCO Europe is a leading Financial and Customer Care outsourcing partner. We have trained multi-lingual staff using cutting-edge technologies to ensure our customers receive the best possible outcome.
Role Overview
The purpose of this role is to contact Global Telecoms Client customers receiving a variety of telecommunications services across Canada, Caribbean & Latin America (CCLA) by telephone and email, to secure payments for all overdue invoices. In this role, associates must deliver an effortless customer experience by liaising with internal business partners and resolving complex account issues to positively impact customer payment behavior.
What you will be doing
- Handle every customer call competently with a key emphasis on 1st call resolution and delighting the customer.
- End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute, and Legal teams within our Global Telecoms Client.
- Locate customer contact information and engage accounts payable teams in Retail companies by telephone and emails.
- Create urgency and utilise questioning skills to identify primary root-cause for non-payment of all overdue invoices.
- Communicate effectively to secure payment commitments and monitor payment receipts from customers.
What we are looking for
The below skills will be an advantage but full training will be provided:
- Fluent in Portuguese
- Quick thinking to adapt to individual circumstances & offer the best outcome for the customer
- Good attention to detail and be able to follow processes
- Able to demonstrate active listening and empathy
- An βown itβ mentality who will strive on every call to provide the customer with the appropriate outcome.
What we offer
- Job security β our contracts are permanent
- Exciting additional performance incentives
- Superb progression opportunities throughout the company
- Volunteer opportunities
- Training & Development
- Employee Awards
- Employee Assistance Programme
NCO Europe is committed to Diversity and Inclusion for all employees and applications from all individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, and civil partnerships.
Next steps
If you believe that you have the required skills and are interested in this role then please forward your CV and a cover note to our recruitment inbox (Recruitment.mailbox@ncoeurope.com). We strive to reply to every applicant; however, if you have not heard from us within 2 weeks of your application then you have not been successful. Please note, you will need full Right to work in the UK.
Good Luck!
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The employer reserves the right to modify this job description, including by adding, removing, and altering job duties.
Portuguese Speaking Customer Service Representative employer: Nco Europe Limited
Contact Detail:
Nco Europe Limited Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Portuguese Speaking Customer Service Representative
β¨Tip Number 1
Brush up on your Portuguese language skills, especially in a customer service context. Practising common phrases and responses can help you communicate more effectively during the interview.
β¨Tip Number 2
Familiarise yourself with the telecommunications industry, particularly the services offered in Canada, the Caribbean, and Latin America. This knowledge will help you understand customer needs better and demonstrate your interest in the role.
β¨Tip Number 3
Prepare for situational questions that assess your problem-solving skills and ability to handle difficult customers. Think of examples from past experiences where you successfully resolved issues or provided excellent customer service.
β¨Tip Number 4
Showcase your 'own it' mentality by discussing how you take responsibility for customer satisfaction. Highlight any instances where you went above and beyond to ensure a positive outcome for a customer.
We think you need these skills to ace Portuguese Speaking Customer Service Representative
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you communicated in Portuguese. Emphasise skills like active listening, problem-solving, and attention to detail.
Craft a Compelling Cover Note: In your cover note, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for NCO Europe and how your skills align with their needs.
Showcase Relevant Skills: Highlight your fluency in Portuguese and any experience you have in handling customer inquiries or resolving issues. Use examples that demonstrate your ability to provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover note for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nco Europe Limited
β¨Brush Up on Your Portuguese
Since this role requires fluent Portuguese, make sure to practice your language skills. Be prepared to answer questions and engage in conversation in Portuguese during the interview to demonstrate your proficiency.
β¨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to listen actively and empathise with customers, as these are key traits for this position.
β¨Understand the Company and Role
Research NCO Europe and their client base, especially in the telecommunications sector. Familiarise yourself with their values and the importance of first contact resolution to show your genuine interest in the role.
β¨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would handle specific scenarios related to overdue invoices and customer payments. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.