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- Tasks: Manage customer renewals and drive growth while collaborating with Sales and Customers.
- Company: nCino is a leader in cloud banking, offering exciting career opportunities.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer retention and work in a high-energy, entrepreneurial culture.
- Qualifications: Bachelor’s degree and 2+ years in customer-facing roles; SaaS experience preferred.
- Other info: nCino values diversity and inclusion, ensuring a supportive workplace for all.
The predicted salary is between 28000 - 42000 £ per year.
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nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
As the Customer Success Manager, you’ll be responsible for managing a book of renewals while working in close partnership with Sales and Customers to maximize retention, minimize churn risk and drive growth. We are seeking an energetic, detailed, and articulate team player who is excited to impact overall retention. You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals while maintaining an accurate forecast.
Essential Job Functions
- Manage an assigned book of customer renewals with the goal of increasing retention rates and identifying additional cross sell growth opportunities.
- Manage the renewals process in collaboration with Sales and CSM. Accountability for increasing retention, mitigating churn risk, updating terms, annual price uplift and multi-year contracts.
- Conduct appropriate cross selling demos and engage in contract negotiations with book of assigned customers.
- Engagement with key customer stakeholders, decision-makers, to identify needs and overcome obstacles, ensuring timely commitments.
- Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts.
- Analyze customer data to maintain and report an accurate forecast of renewals.
- Negotiate and execute renewal contracts that align to customer goals.
- Be able to identify and communicate risks and collaborate with the CSM team to develop resolution strategies.
- Champion the renewal sales cycle, from developing a strategy to building relationships with key stakeholders to negotiation and contracting.
Minimum Requirements
Education & Training
- Bachelor’s Degree
- 2+ years of related experience/ proficiency; or 4 years and a Master’s / Advanced degree; or equivalent work experience (as applicable).
Knowledge, Skill, and Ability
- Experience in Renewals, Customer Success, Account Management, Sales or other applicable customer facing roles Collaboration skills, building credibility internally and with customers
- Organizational skills with the ability to handle various tasks; attention to detail in a fast paced, high volume environment
- Time management skills in a dynamic sales environment
- Presentation, meeting facilitation, and written/verbal communication skills
Preferred Requirements
- Experience in Renewals, Customer Success, Account Management, Sales or other applicable customer facing roles
- Software/SaaS experience
- Experience in financial services industry
- Experience with nCino, Portfolio Analytics software
- Strong research, analytical, and creative problem-solving skills
- Experience in the financial services industry
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Software Development, Financial Services, and Banking
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Customer Success Manager employer: nCino
Contact Detail:
nCino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with nCino's products and services. Understanding their cloud banking solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of nCino on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your skills in customer retention and account management. Highlighting measurable successes can set you apart from other candidates.
✨Tip Number 4
Stay updated on trends in the financial services and SaaS industries. Being knowledgeable about current challenges and innovations can help you engage in meaningful conversations during interviews.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, renewals, and account management. Use specific examples that demonstrate your ability to increase retention rates and manage customer relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at nCino. Mention how your skills align with their requirements, particularly your experience in negotiating contracts and engaging with key stakeholders.
Showcase Relevant Skills: Emphasise your collaboration, organisational, and time management skills in your application. Provide examples of how you've successfully handled multiple tasks in a fast-paced environment, as this is crucial for the Customer Success Manager role.
Highlight Industry Knowledge: If you have experience in the financial services or SaaS industries, make sure to highlight this in your application. Mention any familiarity with nCino or similar software to show you understand the tools and challenges in this field.
How to prepare for a job interview at nCino
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Success Manager. Familiarise yourself with concepts like renewals, retention rates, and cross-selling opportunities. This will help you articulate how your experience aligns with the role.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to customer engagement and retention. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues, showcasing your problem-solving skills.
✨Know the Company
Research nCino and its position in the cloud banking industry. Understand their products and services, and think about how you can contribute to their goals. This knowledge will demonstrate your genuine interest in the company during the interview.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would engage with key stakeholders and negotiate contracts effectively.
