Clinical Support Worker - Outpatients ( CIC ) *Internal* in Carlisle

Would you like to join a centre of excellence in rural and remote healthcare? The Clinical Support Worker will be based in the ENT Outpatient Department at the Cumberland Infirmary Carlisle. The CSW will be expected to set up/close down the varying specialty Clinics, have extended skills e.g., venepuncture, ECG recording, basic Observations, BM monitoring, basic wound care and perform the correct cleaning of the nasal scopes. The successful individual needs to be approachable, flexible & keen to learn. Have an understanding of the Trust's values & expectations & present themselves in a professional manner at all times.

Main duties of the job:

• To assist the registered nurses (or other healthcare practitioners) in providing high quality patient care.
• Maintain patients’ privacy and dignity at all times and provide care in a compassionate and sensitive manner.
• Be an effective part of the multi-disciplinary team contributing to the departmental objectives.
• Continue to develop and maintain competencies in nursing tasks to maintain high quality safe care.
• Post holder will be expected to contribute to housekeeping and other ward/department duties as required, e.g. general tidiness, re-determined stock levels are met and clinical equipment is clean, working and stored correctly.
• Contributes to the work of the department by working under direct or indirect supervision of registered practitioners or assistant practitioners.

Working for our organisation:

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Essential criteria for this role includes:

• The requirement to have a care certificate or the willingness and ability to undertake this.

Qualifications:

• Level 3 vocational qualification in health and/or care
• GCSE Maths and English grade 4 – 9 or equivalent qualification
• Competency and experience of a range of care and related clinical or therapeutic procedures
• National Care Certificate
• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience:

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings.
• Working knowledge of legislation underpinning care provision.
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective teamwork.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality.
• Familiarity with current NHS and social care policies.
• Clinical policies and procedures.
• Evidence of understanding of Trust Business.
• Experience of working in the Trust previously.

Skills and Aptitudes:

• Excellent interpersonal, communication and active listening skills.
• Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient/service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person-centred care and related procedures.
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible.
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job-related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands the importance of professional image.
• Reliable, adaptable and dependable.
• Venepuncture.

Personal Circumstances:

• Willing to work flexible hours including nights, weekends and bank holidays.
• Flexible and versatile approach to meet the needs of the service.
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Other requirements:

• Promote equality and value diversity.
• Adhere to Trust Values and professional behaviours.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.