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- Tasks: Lead customer service operations and manage IT support staff to ensure top-notch service delivery.
- Company: Dynamic tech solutions firm based in the UK, focused on government and military support.
- Benefits: Competitive salary, professional development, and opportunities for travel.
- Why this job: Make a difference in IT support for the Army while advancing your career.
- Qualifications: 5+ years of experience, CompTIA Security+ and ITIL V3 certifications required.
- Other info: On-site role with potential for after-hours work and travel.
The predicted salary is between 36000 - 60000 £ per year.
A technology solutions firm located in the United Kingdom is seeking a qualified individual to oversee customer service center operations. The role involves managing IT support staff and ensuring the quality of service delivery while complying with Army standards.
Candidates should have at least five years of relevant experience, certifications such as CompTIA Security+ and ITIL V3, and must be eligible for SECRET Clearance. This on-site position requires occasional travel and may involve after-hours work.
Service Delivery Leader – DoD IT & Govt Support (Korea) in Guildford employer: NCI
Contact Detail:
NCI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Leader – DoD IT & Govt Support (Korea) in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and government sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their service delivery standards and be ready to discuss how your experience aligns with their needs, especially in compliance with Army standards.
✨Tip Number 3
Show off your certifications! Make sure to highlight your CompTIA Security+ and ITIL V3 during conversations. These qualifications are key in demonstrating your expertise and commitment to quality service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Leader – DoD IT & Govt Support (Korea) in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and service delivery. We want to see how your skills align with the role, so don’t be shy about showcasing your certifications like CompTIA Security+ and ITIL V3!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Leader role. Share specific examples of how you've managed teams and improved service quality in the past.
Showcase Your Leadership Skills: Since this role involves managing IT support staff, make sure to highlight your leadership experience. We love to see how you've motivated teams and ensured compliance with standards in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at NCI
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around the Army standards and compliance. Familiarise yourself with CompTIA Security+ and ITIL V3 concepts, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
As a Service Delivery Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experience where you've successfully led a team or improved service delivery.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service centre operations. Think about how you would handle difficult customers or ensure quality service under pressure.
✨Understand the Company Culture
Research the technology solutions firm and understand their values and mission. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
