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- Tasks: Support the sales team by handling customer queries and processing orders.
- Company: Join NCH Europe, part of the Solenis group, focused on collaboration.
- Benefits: Enjoy a competitive salary, pension, and 25 days holiday.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Hybrid working model with opportunities for personal development.
The predicted salary is between 25000 - 25000 ÂŁ per year.
At NCH Europe, we believe success comes from people connecting with people, and now as part of the Solenis group, our commitment to strong collaboration will continue to grow.
As part of our continued growth, we are looking for a dedicated Customer Service Administrator to join the busy sales support team on a hybrid basis at our NCH Head Office in Bilston. This will be on an initial 10-month fixed term contract basis to assist with integration projects as the business moves forward.
In this role, you will closely support the Sales Operations Director customer service team. Tasks will include but are not limited to:
- Order entry, service planning and call handling from customers and our sales representatives in the field.
Responsibilities
- Achieve and maintain both individual and departmental productivity, quality and service standards.
- Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required.
- Process customer orders, service plans and business data in an accurate and timely fashion.
- Actively contribute to a positive and supportive team culture.
- Deliver timely, relevant and accurate data to key stakeholders when requested.
- Work closely with other functions as appropriate to build positive and rewarding relationships.
- Take responsibility and seek opportunities for personal development.
Skills, Knowledge And Expertise
- Self‑motivated and enthusiastic.
- Flexible and adaptable to changing business needs.
- Strong teamwork and collaboration skills.
- Effective communication skills (written and verbal).
- Strong organisational and time‑management abilities; ability to manage varying workloads, pressure, and deadlines.
- Customer‑focused with good listening skills.
- Problem‑solving ability and action‑oriented approach.
- Comfortable interacting with senior management.
Experience & Knowledge
- Experience working in a fast‑paced customer service and/or administration environment (essential).
- Excellent written and verbal communication (essential).
- IT literacy with strong Microsoft Office knowledge.
- Fluency in English (essential).
- Experience using Oracle and/or SAP systems.
Benefits
- Comprehensive training and learning opportunities.
- Company Pension.
- 25 days holiday +.
Customer Service Administrator in Wolverhampton employer: NCH Europe
Contact Detail:
NCH Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Administrator in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience in customer service and administration, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at NCH Europe. Mention specific examples of how you've handled customer queries or worked in a fast-paced environment.
Showcase Your Team Spirit: We love a good team player! In your application, share experiences where you’ve collaborated with others to achieve goals. This will show us that you can contribute to our positive and supportive team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at NCH Europe!
How to prepare for a job interview at NCH Europe
✨Know the Company Inside Out
Before your interview, take some time to research NCH Europe and its recent developments, especially since it's now part of the Solenis group. Understanding their values and how they prioritise collaboration will help you align your answers with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service abilities. Think about times when you resolved a difficult query or improved a process. This will demonstrate your problem-solving skills and customer-focused approach.
✨Be Ready for Teamwork Questions
Since this role emphasises collaboration, expect questions about teamwork. Have examples ready that showcase your ability to work well in a team, adapt to changing needs, and contribute positively to a supportive culture.
✨Demonstrate Your IT Proficiency
Familiarise yourself with Microsoft Office and any relevant systems like Oracle or SAP. Be prepared to discuss your experience with these tools and how you've used them to enhance productivity in previous roles.