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For Companies At a Glance
- Tasks: Install, repair, and service water treatment equipment while ensuring customer satisfaction.
- Company: Join NCH Europe, a global leader in industrial maintenance and water treatment solutions since 1919.
- Benefits: Enjoy a competitive salary, company van, comprehensive training, and 25 days holiday plus bank holidays.
- Why this job: This role offers uncapped commission potential and the chance to build strong customer relationships.
- Qualifications: We seek detail-oriented individuals with customer service experience; mechanical understanding is a plus.
- Other info: Flexible working environment with opportunities for professional growth and development.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Department: Service
Employment Type: Full Time
Location: United Kingdom
Compensation: GBP 32,000 – GBP 38,000 / year
Description
At NCH Europe we believe in 'people doing business with people.' We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration.We exist because of our customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements
NCH Europe is part of NCH Corporation and was founded in 1919. We are a global leader within industrial maintenance and water treatments solutions with a presence in 50 countries worldwide. www.ncheurope.com.
Are you driven and looking for your next challenge – a professional career with the opportunity to earn uncapped commission?
If that sounds like you, we are looking for a keen sales representative to work with our ChemAqua division in the North London Area / M25 and would love to hear from you!
Key Responsibilities
The Role
- Installation, repair and service of equipment (filters, pumps, controllers, pre-treatment equipment), carried out in accordance with the service plan prepared and approved by the Manager
- Electric and hydraulic installations
- Carrying out water treatment service, at the customer's site
- Performing cleaning of installations: closed loops, reverse osmosis, cooling towers,
- Checking inventory and supplementary orders for chemicals, spare parts and consumables,
- Keep van and any other tools / assets clean and in working order ready for performing any interventions in the field.
- Organize services and daily routing in the most effective way possible and in accordance with instructions from the Manager, considering ad hoc repair requirements, and using the implemented route-planning system.
- Making sure that all services and interventions in the field are pre-approved by the Manager.
- Accurately complete service reports according to local work instructions and codes of practice, and use the implemented company systems
- Report any major incidents, quality issues, customer feedback and other relevant information from the field to the Manager according to the company regulations.
- Promote and maintain good relations with customers, ensuring confidentiality, maintaining standards and promoting the good image of the Company.
- Promote and identify sales opportunities through to the Manager and effectively liaise with the Sales team to ensure the highest levels of customer service are supplied to the customer.
- Comply with quality standards and any applicable industry standards.
- Use NCH Learning or any other Company LMS as required.
- Ensure adherence to NCH Europe's health and safety standards, to protect the wellbeing of all NCH Europe Agents and Employees.
- Ensure adherence with all compliance standards and operate with integrity at all times.
- Any other tasks as assigned by supervisor.
Skills, Knowledge and Expertise
We are looking for:
- Independent working style as well as able to work as a team member
- Accuracy, reliability and attention to detail
- Be customer orientated with Excellent interpersonal skills and the ability to build strong relationships
- Flexibility, able to adjust to changing schedules
- Professional appearance
- Ability to use power tools, ensuring conformance to health and safety requirements. • Previous customer service experience desirable.
- Able to demonstrate a high level of planning and prioritizing skills, to enable multiple demands to be managed effectively
- Mechanical and electrical understanding preferable.
- Certified Technician / Electrician desirable but not essential
- Valid UK driving license
Benefits
- Competitive Salary
- Company van and Fuel card
- Comprehensive training and learning opportunities
- Company Pension
- 25 days holiday + Bank Holidays
- 4 x salary life insurance
- Company Sick Pay
- Discounts on numerous leisure, financial and retail products
- Employee Assistance Program
- INDSALE
Water Treatment Service Technician employer: NCH Europe
Contact Detail:
NCH Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Treatment Service Technician
✨Tip Number 1
Familiarise yourself with the latest water treatment technologies and industry standards. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the water treatment and service technician sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about job openings before they are advertised.
✨Tip Number 3
Prepare for practical assessments by honing your skills with power tools and understanding mechanical and electrical systems. Being able to showcase your hands-on abilities can set you apart from other candidates.
✨Tip Number 4
Research NCH Europe and their ChemAqua division thoroughly. Understanding their products, services, and company culture will allow you to tailor your approach and show genuine interest during the interview process.
We think you need these skills to ace Water Treatment Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in water treatment, installation, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the Water Treatment Service Technician role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your understanding of NCH Europe's values. Mention how your skills align with their needs, particularly in customer relations and technical expertise.
Highlight Relevant Skills: In your application, emphasise skills such as mechanical and electrical understanding, attention to detail, and the ability to work independently or as part of a team. These are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at NCH Europe
✨Show Your Technical Skills
As a Water Treatment Service Technician, you'll need to demonstrate your understanding of mechanical and electrical systems. Be prepared to discuss any relevant experience you have with installation, repair, and maintenance of water treatment equipment.
✨Emphasise Customer Service Experience
This role requires excellent interpersonal skills and the ability to build strong relationships with customers. Share examples from your past where you've successfully managed customer interactions or resolved issues to highlight your customer-oriented approach.
✨Demonstrate Flexibility and Planning Skills
The job involves managing multiple demands and adjusting to changing schedules. Be ready to discuss how you've effectively prioritised tasks in previous roles and how you adapt to unexpected changes in your work environment.
✨Understand Health and Safety Standards
Since adherence to health and safety standards is crucial in this role, be prepared to talk about your knowledge of these regulations. Mention any relevant training or certifications that showcase your commitment to maintaining a safe working environment.
