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- Tasks: Install, repair, and service water treatment equipment while ensuring customer satisfaction.
- Company: Join NCH Europe, a global leader in industrial maintenance and water treatment solutions.
- Benefits: Enjoy a competitive salary, company van, comprehensive training, and 25 days holiday.
- Why this job: Kickstart your career with uncapped commission and hands-on experience in a dynamic environment.
- Qualifications: Customer service skills, attention to detail, and a valid UK driving licence preferred.
- Other info: Flexible working hours and excellent career growth opportunities await you!
The predicted salary is between 32000 - 38000 £ per year.
Department: Service
Location: United Kingdom
Compensation: £32,000 - £38,000 / year
Description: At NCH Europe we believe in 'people doing business with people.' We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration. We exist because of our customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements. NCH Europe is part of NCH Corporation and was founded in 1919. We are a global leader within industrial maintenance and water treatments solutions with a presence in 50 countries worldwide. Are you driven and looking for your next challenge - a professional career with the opportunity to earn uncapped commission? If that sounds like you, we are looking for a keen sales representative to work with our ChemAqua division in the North London Area / M25 and would love to hear from you.
Key Responsibilities:
- Installation, repair and service of equipment (filters, pumps, controllers, pre-treatment equipment), carried out in accordance with the service plan prepared and approved by the Manager.
- Electric and hydraulic installations.
- Carrying out water treatment service, at the customer's site.
- Performing cleaning of installations - essentials: cooling towers, Softener.
- Performing cleaning of installations - preferable: RO system.
- Checking inventory and supplementary orders for chemicals, spare parts and consumables.
- Keep van and any other tools/assets clean and in working order ready for performing any interventions in the field.
- Organize services and daily routing in the most effective way possible and in accordance with instructions from the Manager, considering ad hoc repair requirements, and using the implemented route-planning system.
- Making sure that all services and interventions in the field are pre-approved by the Manager.
- Accurately complete service reports according to local work instructions and codes of practice, and use the implemented company systems.
- Report any major incidents, quality issues, customer feedback and other relevant information from the field to the Manager according to the company regulations.
- Promote and maintain good relations with customers, ensuring confidentiality, maintaining standards and promoting the good image of the Company.
- Promote and identify sales opportunities through to the Manager and effectively liaise with the Sales team to ensure the highest levels of customer service are supplied to the customer.
- Comply with quality standards and any applicable industry standards.
- Use NCH Learning or any other Company LMS as required.
- Ensure adherence to NCH Europe's health and safety standards, to protect the wellbeing of all NCH Europe Agents and Employees.
- Ensure adherence with all compliance standards and operate with integrity at all times.
- Any other tasks as assigned by supervisor.
Skills, Knowledge And Expertise:
- Independent working style as well as able to work as a team member.
- Accuracy, reliability and attention to detail.
- Be customer orientated with excellent interpersonal skills and the ability to build strong relationships.
- Flexibility, able to adjust to changing schedules.
- Professional appearance.
- Ability to use power tools, ensuring conformance to health and safety requirements.
- Previous customer service experience desirable.
- Able to demonstrate a high level of planning and prioritising skills, to enable multiple demands to be managed effectively.
- Mechanical and electrical understanding preferable.
- Certified Technician / Electrician desirable but not essential.
- Valid UK driving license.
Benefits:
- Competitive Salary.
- Company van and Fuel card.
- Comprehensive training and learning opportunities.
- Company Pension.
- 25 days holiday + Bank Holidays.
- 4 x salary life insurance.
- Company Sick Pay.
- Discounts on numerous leisure, financial and retail products.
- Employee Assistance Program.
Locations
Water Treatment Service Technician employer: NCH Europe
Contact Detail:
NCH Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Treatment Service Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. The more connections you make, the better your chances of landing that Water Treatment Service Technician role.
✨Tip Number 2
Show off your skills! If you have any relevant experience or certifications, make sure to highlight them during interviews. Bring along examples of your work or even a portfolio if applicable – it’ll help you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies like NCH Europe and express your interest in working with them. A little initiative can go a long way in showing your enthusiasm.
✨Tip Number 4
Keep learning! Stay updated on the latest technologies and trends in water treatment. Consider taking online courses or attending workshops to boost your knowledge and skills. This will not only make you more attractive to employers but also prepare you for the job.
We think you need these skills to ace Water Treatment Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Water Treatment Service Technician role. Highlight relevant experience, especially in installation and repair of equipment, as well as any customer service skills that show you can build strong relationships.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past work that align with our key responsibilities, like managing service reports or promoting sales opportunities.
Show Off Your Skills: Don’t forget to showcase your technical skills! If you have experience with power tools or any mechanical and electrical understanding, make sure to mention it. We love candidates who can demonstrate their expertise.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at NCH Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of water treatment systems and the specific equipment mentioned in the job description, like filters and pumps. Being able to discuss your experience with these tools will show that you're not just a good fit, but that you’re genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves building strong customer relationships, be ready to share examples of how you've successfully interacted with clients in the past. Highlight your interpersonal skills and any experiences where you’ve gone above and beyond to ensure customer satisfaction.
✨Plan Your Route
Just like you’ll need to organise your daily routing for service calls, plan your interview route too! Research the company and prepare questions that show you understand their business and values. This will demonstrate your proactive approach and genuine interest in working with them.
✨Safety First
Familiarise yourself with health and safety standards relevant to the role. Be prepared to discuss how you prioritise safety in your work, as this is crucial in the water treatment industry. Showing that you take safety seriously will resonate well with the interviewers.