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- Tasks: Engage with customers, execute sales plans, and provide top-notch service.
- Company: NCH Europe is a global leader in industrial maintenance and water treatment solutions.
- Benefits: Enjoy a competitive salary, company car, 25 days holiday, and comprehensive training.
- Why this job: Join a supportive team, build customer relationships, and make a real impact.
- Qualifications: Technical service experience and strong communication skills are preferred.
- Other info: This is an entry-level full-time role with opportunities for growth.
The predicted salary is between 27000 - 39000 £ per year.
At NCH Europe we believe in ‘people doing business with people.’ We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration. We exist because of our customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements.
NCH Europe is part of NCH Corporation and was founded in 1919. We are a global leader within industrial maintenance and water treatments solutions with a presence in 50 countries worldwide.
We are expanding our UK Sales and Service teams and we are looking for a dedicated technical Sales and Service Representative in Scotland.
Key ResponsibilitiesThis role will be primarily responsible for working with the Area Sales Manager on executing sales and service plans for customer accounts. This will involve the completion of agreed upon contractual services and providing customers with problem solving support.
- Assist the Area Sales Manager, Technical Marketing Manager and Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts to Chem-Aqua.
- This position will also require field trips to visit customer sites and the building of strong relationships with the customer base to generate high levels of customer satisfaction.
- Account management – maintain relationship with customer post sale to ensure customer satisfaction and obtain referrals ensuring confidentiality and promoting the good image of the Company.
- Work closely with Technical staff and development team to meet customer needs.
- Ensure on time in full first class customer service.
- Ensure that data is accurately entered and managed within the company’s sales management system (CRM).
- Perform service activities according to the business needs and contract terms.
- Ensure adherence to NCH Europe’s health and safety standards, to protect the wellbeing of all NCH Europe Agents and Employees.
We are looking for:
- Technical service or field sales support experience is desirable.
- Working knowledge of boilers, cooling towers, and wastewater treatment systems is desirable.
- Water treatment or specialty chemical industry experience is desirable.
- Practical computer application literacy (including Microsoft Office Suite).
- History of working in a field that required autonomy and self-motivation.
- Prior experience that required excellent communication and organizational skills.
- Prior experience that demonstrates ability to multi-task.
- Valid UK driving license.
- Competitive Salary with commission scheme.
- Company car or car allowance and fuel card.
- Comprehensive training and learning opportunities.
- Company Pension.
- 25 days holiday + Bank Holidays.
- 4 x salary life insurance.
- Company Sick Pay.
- Discounts on numerous leisure, financial and retail products.
- Employee Assistance Programme.
Sales and Service Representative ChemAqua -Scotland employer: NCH Europe
Contact Detail:
NCH Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Representative ChemAqua -Scotland
✨Tip Number 1
Familiarise yourself with the water treatment industry, especially focusing on boilers, cooling towers, and wastewater systems. This knowledge will not only help you understand the technical aspects of the role but also impress your interviewers.
✨Tip Number 2
Network with current or former employees of NCH Europe on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your interview.
✨Tip Number 3
Prepare to discuss your experience in customer service and sales, particularly how you've built and maintained relationships with clients. Highlight specific examples where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Demonstrate your self-motivation and ability to work autonomously by sharing past experiences where you took initiative. This is crucial for a role that requires fieldwork and independent decision-making.
We think you need these skills to ace Sales and Service Representative ChemAqua -Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical sales or service roles. Emphasise any knowledge of water treatment systems, boilers, or cooling towers, as these are key to the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to build customer relationships and provide excellent service.
Showcase Communication Skills: Since the role requires excellent communication skills, include examples in your application that showcase your ability to communicate effectively with customers and team members.
Highlight Autonomy and Self-Motivation: The job requires a degree of autonomy, so be sure to mention any previous roles where you successfully managed tasks independently. This will show that you can thrive in a self-motivated environment.
How to prepare for a job interview at NCH Europe
✨Know Your Products
Familiarise yourself with ChemAqua's products and services. Understanding the technical aspects of water treatment and maintenance solutions will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As a Sales and Service Representative, strong communication is key. Prepare to discuss how you've effectively communicated with customers in the past, and be ready to demonstrate your ability to build relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your previous experience where you successfully resolved customer issues or improved service delivery.
✨Highlight Your Autonomy
This role requires self-motivation and the ability to work independently. Be prepared to share instances where you've taken initiative or managed your time effectively to achieve results without direct supervision.
