At a Glance
- Tasks: Support the sales team by handling customer queries and processing orders.
- Company: Join NCH Europe, part of the Solenis group, in a collaborative environment.
- Benefits: Enjoy a competitive salary, comprehensive training, and 25 days holiday.
- Other info: Hybrid working model with opportunities for personal development.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
At NCH Europe, we believe success comes from people connecting with people, and now as part of the Solenis group, our commitment to strong collaboration will continue to grow. As part of our continued growth, we are looking for a dedicated Customer Service Administrator to join the busy sales support team on a hybrid basis at our NCH Head Office in Bilston. This will be on an initial 10‑month fixed‑term contract basis to assist with integration projects as the business moves forward.
In this role, you will closely support the Sales Operations Director customer service team. Tasks will include but are not limited to order entry, service planning and call handling from customers and our sales representatives in the field.
Key Responsibilities- Achieve and maintain both individual and departmental productivity, quality and service standards
- Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required
- Process customer orders, service plans and business data in an accurate and timely fashion
- Actively contribute to a positive and supportive team culture
- Deliver timely, relevant and accurate data to key stakeholders when requested
- Work closely with other functions as appropriate to build positive and rewarding relationships
- Take responsibility and seek opportunities for personal development
- Self‑motivated and enthusiastic
- Flexible and adaptable to changing business needs
- Strong teamwork and collaboration skills
- Effective communication skills (written and verbal)
- Strong organisational and time‑management abilities; ability to manage varying workloads, pressure, and deadlines
- Customer‑focused with good listening skills
- Problem‑solving ability and action‑oriented approach
- Comfortable interacting with senior management
- Experience working in a fast‑paced customer service and/or administration environment (essential)
- Excellent written and verbal communication (essential)
- IT literacy with strong Microsoft Office knowledge
- Fluency in English (essential)
- Experience using Oracle and/or SAP systems
- Comprehensive training and learning opportunities
- Company Pension
- 25 days holiday +
Customer Service Administrator in Bilston employer: NCH Europe
At NCH Europe, we pride ourselves on fostering a collaborative and supportive work environment that empowers our employees to thrive. As a Customer Service Administrator in our Bilston office, you will benefit from comprehensive training, a competitive salary, and a generous holiday allowance, all while being part of a dynamic team dedicated to delivering exceptional service. Our commitment to employee growth and development ensures that you will have ample opportunities to enhance your skills and advance your career within the Solenis group.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Bilston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Just keep it short and sweet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names pop up!
We think you need these skills to ace Customer Service Administrator in Bilston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience in customer service and administration, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at NCH Europe. Mention specific examples of how you've handled customer queries or worked in a fast-paced environment.
Showcase Your Team Spirit:We love a good team player! In your application, mention any experiences where you’ve collaborated with others to achieve a common goal. This will show us that you can contribute to our positive team culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NCH Europe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like order entry and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved complaints or collaborated with team members to achieve a goal. This will highlight your customer-focused approach.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've tackled challenges in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your action-oriented mindset and ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
