At a Glance
- Tasks: Lead and manage catering services across multiple college locations, ensuring high-quality delivery.
- Company: Join NCG, a dynamic educational institution focused on innovation and collaboration.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and to influence positive change in the education sector.
- Why this job: Make a real impact on student experiences through nutritious and sustainable catering solutions.
- Qualifications: Experience in management within catering or hospitality, with strong financial and operational skills.
The predicted salary is between 37800 - 46200 £ per year.
We have an exciting opportunity for an experienced and commercially focused leader to join NCG as our Regional Commercial Services Manager for the North East. This is a key leadership role with responsibility for Commercial Services across Newcastle College and Newcastle Sixth Form College, encompassing 12 outlets across our main campuses and satellite buildings.
Lead the regional catering service, taking overall responsibility for its financial, operational and commercial performance, including budgets, profitability, income generation, cost control and achievement of agreed KPIs. Ensure the consistent delivery of high-quality, compliant and customer-focused catering services across all locations, supported by effective workforce leadership, training, standard operating procedures and robust food safety and health and safety practices.
Drive the development of commercially viable, nutritious and sustainable menus, alongside effective procurement, supplier, stock and waste management, while identifying opportunities to increase revenue, improve efficiency and deliver value for money. Build strong relationships with college and regional stakeholders, promote cross-college collaboration, and use performance data and insight to support continuous improvement and inform senior leadership decision-making.
You will hold a Level 3 Food Safety qualification or equivalent, alongside GCSE English and Maths or equivalent, with evidence of continued professional development. You will bring significant management experience from catering, hospitality, retail, commercial services or a similar operational environment, with experience of multi-site service delivery, financial and budget management, compliance, and leading and developing teams.
You will have strong knowledge of food safety and health and safety requirements, together with sound commercial awareness, financial acumen and the ability to use performance data and KPIs to drive improvement. An effective and collaborative leader, you will be highly organised, resilient and customer-focused, with excellent communication and stakeholder management skills and the ability to influence, coach and manage competing priorities across multiple locations.
Experience or qualifications in leadership, hospitality or business management, the further education or public sector, contract and project management, procurement, business growth and organisational change would be advantageous. The role will also require confidence using Microsoft 365 and reporting tools and a willingness to travel regularly between NCG sites.
Standard responsibilities for all positions in NCG: Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others. Take appropriate responsibility to ensure the health and safety of self and others. Pursue the achievement and integration of equal opportunities throughout all activities. Undertake any other tasks and responsibilities appropriate to the level of this post. Comply with all NCG policies and procedures. NCG is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment.
Regional Commercial Services Manager employer: NCG
Lewisham College, as part of NCG, is an exceptional employer that prioritises inclusivity and professional development within its vibrant educational community. With a strong commitment to supporting learners with Special Educational Needs and Disabilities (SEND), the college fosters a collaborative work culture where innovative ideas are encouraged, and staff are provided with ample opportunities for growth and advancement. Located in a diverse area, employees benefit from a supportive environment that values their contributions and promotes meaningful engagement with students.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Commercial Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NCG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NCG
Don't be shy about reaching out to NCG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Regional Commercial Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NCG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NCG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
