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- Tasks: Provide top-notch customer service and guidance to students and prospective customers.
- Company: Join a supportive team at NCG, dedicated to student success.
- Benefits: Enjoy flexible working hours, generous leave, and student discounts.
- Other info: Opportunity for evening and weekend work at exciting recruitment events.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication, IT skills, and a proactive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
An opportunity has arisen for a Student Services Advisor to join the Student Services Advisor Team within the Student Services Admissions Department, on a part-time permanent basis, working 21.46 hours per week across Monday to Wednesday.
The work involves delivering high quality customer service across a range of different activities including providing impartial information, advice and guidance to prospective and existing customers via the Student Services visitor Centre and Reception, telephone enquiries service and email.
As part of the Student Services Advisor Team, the post holder will be responsible for the administration of the College's centralised FE course application and enquiries systems, therefore a methodical approach to work, along with excellent data entry skills, strong attention to detail and a knowledge of customer records/CRM systems is essential.
Much of the work is targeted and can be intensive and pressurised. Consequently, the successful applicant will need well-developed interpersonal, IT and organisational skills and be able to work under pressure, communicating well with all colleagues and customers.
An enthusiastic approach to work with a 'can do' attitude, with the ability to work under your own initiative is essential. Flexibility is also key, as there will be some evening and weekend work required for recruitment events at the main campus and at our satellite centres.
EMPLOYEE BENEFITS
- Generous Annual Leave
- Flexible Working
- Student Discount
- Government Pension Schemes
- Cycle to Work
- Employee Assistance Programme
NCG VALUES
Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.
- Being both inclusive and diverse
- Trusting and respecting our communities
- Taking ownership whilst working collaboratively
- Inspiring excellence and curiosity
Student Services Advisor in Newcastle upon Tyne employer: NCG
Contact Detail:
NCG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, spend some time on our website. Familiarise yourself with our values and what we stand for. This will help you connect your experiences to what we’re all about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that showcase your skills and how you handle pressure.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Student Services Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Student Services Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about delivering top-notch customer service, don’t forget to include examples of how you've excelled in similar situations. We love seeing that 'can do' attitude shine through!
Be Methodical and Detail-Oriented: Given the importance of data entry and administration in this role, make sure to emphasise your attention to detail and organisational skills. We appreciate a methodical approach to work, so let us know how you keep things on track!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you one step closer to joining our fantastic team!
How to prepare for a job interview at NCG
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Services Advisor inside out. Familiarise yourself with the key responsibilities, like providing customer service and managing enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your interpersonal and organisational skills during the interview. Prepare examples from your past experiences where you've successfully handled customer queries or worked under pressure. This will demonstrate that you have the right skills for the job and can thrive in a busy environment.
✨Be Ready for Scenarios
Expect scenario-based questions that assess how you'd handle specific situations. Think about times when you've had to provide guidance or resolve conflicts. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
✨Embrace Flexibility
Since the role may require evening and weekend work, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the team. This attitude will resonate well with the interviewers and highlight your commitment to the role.