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- Tasks: Provide top-notch admin support and exceptional customer service at Newcastle College.
- Company: Join the vibrant Central Information Services Team at Newcastle College.
- Benefits: Enjoy generous annual leave, flexible working, and great discounts.
- Why this job: Make a real difference in a busy environment while supporting learners.
- Qualifications: Strong admin skills and a passion for customer service.
- Other info: Be part of a diverse team committed to excellence and community.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen to join our Central Information Services Team (CIS) at Newcastle College. The Central Information Service provides a central administrative and reception function for all Newcastle College learners. This cross-college service aims to deliver excellence in its operations, to provide an efficient and standardised front facing operation to the buildings and the learners it supports.
We are seeking to appoint a Central Information Services Administrator, full-time (37 hrs. per week) to work at our Rye Hill Campus.
Summary of the main purpose of the role:
- To provide an efficient and effective administrative support service to internal and external customers as part of the cross-college administration team, including reception duties.
- To ensure that all College systems and processes are proactively and effectively implemented within the role.
- To deliver exceptional customer service and to support a high-quality service delivery, whilst maintaining compliance within a very busy environment.
- An understanding of educational systems and processes would be beneficial.
Newcastle College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.
Newcastle College is part of the NCG Group and offers a competitive salary and benefits package, including enhanced annual leave schemes, access to either the Teachers’ pension scheme (teaching posts) or the Local Government pension scheme (non-teaching posts), childcare vouchers and discounts via our online benefits portal. Many of our locations also offer limited free parking for staff.
Employee Benefits
- Generous Annual Leave
- Flexible Working
- Student Discount
- Government Pension Schemes
- Cycle to Work
- Employee Assistance Programme
For more information, please see our website - Our Benefits
NCG Values
Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.
- Being both inclusive and diverse
- Trusting and respecting our communities
- Taking ownership whilst working collaboratively
- Inspiring excellence and curiosity
For further detail about our Values and Strategy, please visit our website - Values and Strategy
Central Information Services Administrator in Newcastle upon Tyne employer: NCG
Contact Detail:
NCG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Information Services Administrator in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Newcastle College on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the Central Information Services Team. Understand their role in supporting learners and think of examples from your past that show how you can contribute to their mission.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering exceptional service, consider role-playing common scenarios you might face at the reception desk. It’ll help you feel more confident when the time comes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and benefits there too!
We think you need these skills to ace Central Information Services Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Central Information Services Administrator. We want to see how you can contribute to our team at Newcastle College!
Show Off Your Customer Service Skills: Since this role is all about providing exceptional customer service, don’t forget to include examples of how you've delivered great service in the past. We love hearing about your experiences!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at NCG
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Central Information Services Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as providing administrative support and delivering exceptional customer service. This will help you demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with learners and staff, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to assist someone. This will show that you can maintain a high-quality service delivery in a busy environment.
✨Understand Educational Systems
Having a grasp of educational systems and processes is beneficial for this position. Do some research on Newcastle College and its operations. Being able to speak knowledgeably about how educational institutions function will impress your interviewers and show your commitment to the role.
✨Embrace the NCG Values
Familiarise yourself with the values of NCG, such as inclusivity, collaboration, and inspiring excellence. During the interview, try to weave these values into your responses. This will demonstrate that you align with the organisation's culture and are ready to contribute positively to the team.
