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For Companies At a Glance
- Tasks: Provide top-notch IT support and help colleagues thrive with tech.
- Company: Join NCG, a vibrant community focused on technology and collaboration.
- Benefits: Enjoy generous leave, flexible working, student discounts, and a government pension.
- Why this job: Be the tech hero who empowers others and drives digital transformation.
- Qualifications: Experience in desktop support and a passion for customer service.
- Other info: Work in a diverse environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about technology and delivering excellent customer service? We are looking for a proactive and skilled IT Support Engineer to join our Information and Data Services team at NCG.
Role Description
In this role, you will be the go-to person for IT support across our group, helping colleagues and learners make the most of systems like Microsoft Teams, Office 365, and a range of hardware and software platforms. You will be involved in everything from desktop support and AV maintenance to digital transformation and major IT rollouts.
What You Will Be Doing
- Providing first and second line IT support across multiple sites.
- Supporting users with MS Teams, Office 365, Active Directory, and networking protocols.
- Maintaining and deploying hardware/software using tools like SCCM.
- Managing AV systems in classrooms and meeting spaces.
- Assisting with office moves and liaising with estates, telecoms, and networks teams.
- Keeping asset management and service desk systems up to date.
- Training staff and contributing to service improvement plans.
What We Are Looking For
- Strong experience in desktop support and IT project rollouts.
- Excellent knowledge of Microsoft, Apple, and Office 365 environments.
- Operational experience with Active Directory and AV systems.
- Great communication and customer service skills.
- A methodical approach to troubleshooting and problem-solving.
- A full UK driving licence and access to a vehicle (or equivalent mobility).
Employee Benefits
NCG is a great place to work, with a whole host of benefits such as:
- Generous Annual Leave
- Flexible Working
- Student Discount
- Government Pension Schemes
- Cycle to Work
- Employee Assistance Programme
For more information, please see our website.
NCG VALUES
Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.
- Being both inclusive and diverse
- Trusting and respecting our communities
- Taking ownership whilst working collaboratively
- Inspiring excellence and curiosity
For further detail about our Values and Strategy, please visit our website.
IT Support Engineer (Based in Kidderminster) employer: NCG
Contact Detail:
NCG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Based in Kidderminster)
✨Tip Number 1
Network like a pro! Reach out to current employees at NCG on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Engineer role.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your tech know-how during interviews. Bring examples of how you've tackled IT issues in the past, especially with Microsoft Teams and Office 365.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common IT support scenarios and how you'd handle them. Think about your troubleshooting methods and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome benefits there.
We think you need these skills to ace IT Support Engineer (Based in Kidderminster)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and IT project rollouts. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your knowledge of Microsoft, Apple, and Office 365 environments!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and customer service. Share specific examples of how you've helped others in previous roles, as this will resonate with us at NCG.
Show Off Your Communication Skills: Since great communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our values and benefits while you’re there!
How to prepare for a job interview at NCG
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Teams, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles and be prepared to answer technical questions that may come up during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with colleagues and learners, highlight your customer service experience. Think of specific examples where you’ve gone above and beyond to help someone solve a tech issue or improve their experience.
✨Prepare for Troubleshooting Scenarios
Expect to face some troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing and resolving IT issues. This will demonstrate your methodical approach and problem-solving skills.
✨Familiarise Yourself with NCG's Values
Take some time to understand NCG's values and how they align with your own. Be ready to discuss how you embody these values in your work, especially around collaboration, ownership, and inspiring excellence.