Customer Service Advisor - fixed term until end of January 2027
ROLE DESCRIPTION
Are you passionate about providing exceptional customer service? Do you thrive in a busy, people-focused environment?
Kidderminster College is looking for a friendly, proactive, and professional
Customer Service Advisor to be the welcoming face of our college.
About the Role
As our Customer Service Advisor, you will play a vital role in creating a positive first impression for everyone who walks through our doors. You will provide outstanding support to all service users, ensuring that students, staff, visitors, and stakeholders are greeted warmly and directed appropriately.
Key Responsibilities
- Act as the first point of contact for all visitors, students, and staff.
- Provide a high standard of customer service, dealing with enquiries in person, by phone, or email.
- Direct individuals to the appropriate team members for more specific support when needed.
- Maintain a welcoming, professional, and efficient reception area.
- Support the wider administrative team with day-to-day tasks when required.
About You
We are looking for someone who is:
- Friendly, approachable, and professional at all times.
- An excellent communicator, both face-to-face and over the phone.
- Organised and able to manage a variety of tasks in a fast-paced environment.
- Confident using IT systems and quick to learn new software.
- Passionate about delivering exceptional customer service.
EMPLOYEE BENEFITS
NCG is a great place to work, with a whole host of benefits such as:
- Flexible Working
- Student Discount
- Cycle to Work
- Employee Assistance Programme
For more information, please see our website -
NCG VALUES
Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.
- Being both inclusive and diverse
- Trusting and respecting our communities
- Taking ownership whilst working collaboratively
- Inspiring excellence and curiosity
For further detail about our Values and Strategy, please visit our website -
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Customer Service Advisor employer: NCG
Lewisham College, as part of NCG, is an exceptional employer that prioritises inclusivity and professional development within its vibrant educational community. With a strong commitment to supporting learners with Special Educational Needs and Disabilities (SEND), the college fosters a collaborative work culture where innovative ideas are encouraged, and staff are provided with ample opportunities for growth and advancement. Located in a diverse area, employees benefit from a supportive environment that values their contributions and promotes meaningful engagement with students.
