At a Glance
- Tasks: Install and maintain network infrastructure while providing hands-on support to customers.
- Company: Join a fast-growing Managed Service Provider with a supportive team culture.
- Benefits: Competitive salary, ongoing training, and opportunities for career progression.
- Other info: Flexible work schedule with a mix of on-site and remote tasks.
- Why this job: Gain exposure to diverse technologies and make a real impact in customer environments.
- Qualifications: Experience in IT, networking, or cabling with strong customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: London-based (Battersea HQ & customer sites)
Schedule: 5 days per week M-F, 4 days in London, 1 remote (admin day) with flexibility for occasional out-of-hours support.
Travel: Willingness to travel across the UK and occasionally the EU for customer site visits.
Salary: Competitive (DOE)
About the Role
We’re seeking a proactive, technically skilled, and customer-focused Field Engineer to support our London operations. You’ll be a key part of NCG’s service delivery team, working hands-on across customer environments to install, maintain, and troubleshoot network and connectivity infrastructure. This position is ideal for someone with experience in structured cabling and network equipment installation and who enjoys variety, independence, and direct customer interaction, while taking pride in delivering work to a high standard.
Key Responsibilities
- Install and maintain structured cabling systems (Cat6/Cat6a, fibre). This includes installation, termination, testing, fault finding, and cabinet dressing to NCG's quality and industry standards.
- Act as on-site hands for remote engineers, providing physical support during customer incidents, hardware replacements, and network troubleshooting.
- Respond to Priority 1 (P1) incidents across London, attending customer sites within SLA.
- Collaborate with the Customer Service Operations Manager and internal engineering teams to align on daily priorities and ensure service quality.
- Maintain accurate documentation, site notes, and asset records within internal systems.
- Conduct regular stock audits and manage field equipment and consumables.
You may be asked to assist a remote engineer by providing onsite support, including:
- Carrying out Wi‑Fi surveys and supporting the deployment and testing of access points (using tools such as Ekahau, NetSpot, or similar).
- Supporting AV and meeting‑room installations, including physical setup and basic fault resolution.
- Performing basic network and Wi‑Fi diagnostics (switches, access points, firewalls) and escalating issues to senior engineers when needed.
What You'll Bring
- Proven experience in a field-based IT, network, or cabling engineer role.
- Strong working knowledge of structured cabling installations and best practices.
- Basic understanding of networking fundamentals (LAN/WAN, IP addressing, VLANs, Wi-Fi).
- Experience working with network equipment vendors such as Juniper, Meraki, UniFi, or Ruckus (desirable).
- Excellent customer service and communication skills, with a calm and professional approach.
- Strong organisation and time management, able to manage multiple customer sites and priorities.
- Ability to work independently while maintaining clear communication with the wider team.
- Flexible, solutions-focused attitude with a commitment to quality workmanship and service excellence.
- Valid UK driving license (preferred).
Why NCG?
- Work with a fast-growing Managed Service Provider delivering enterprise-grade connectivity and network solutions.
- Exposure to a wide range of technologies and vendors across dynamic customer environments.
- Supportive team culture, with ongoing training and development opportunities.
- Opportunities for career progression within network engineering or service operations.
Site Service / Field Engineer in London employer: NCG Global
At NCG, we pride ourselves on being a supportive and dynamic employer, offering our Field Engineers the chance to work in a fast-growing Managed Service Provider environment. With a focus on employee development, we provide ongoing training opportunities and a collaborative team culture that encourages career progression. Our London-based operations allow for a blend of hands-on technical work and customer interaction, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Site Service / Field Engineer in London
✨Tip Number 1
Get to know the company before your interview! Research NCG, their values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since this role involves hands-on work with structured cabling and network equipment, brush up on your installation and troubleshooting techniques. You want to impress them with your practical knowledge.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled challenging situations with clients. NCG values a calm and professional approach, so let that shine through in your responses.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows your enthusiasm and helps you figure out if NCG is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Site Service / Field Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Engineer role. Highlight your experience with structured cabling and network installations, as well as any customer service achievements. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your willingness to travel and your flexible attitude – we love that!
Show Off Your Technical Skills:In your application, be sure to showcase your technical know-how. Mention specific tools and technologies you've worked with, like Ekahau or Meraki. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at NCG!
How to prepare for a job interview at NCG Global
✨Know Your Tech
Brush up on your knowledge of structured cabling systems and network fundamentals. Be ready to discuss your hands-on experience with installations, terminations, and troubleshooting. This will show that you’re not just familiar with the theory but can also apply it practically.
✨Show Off Your Customer Skills
Since this role involves direct customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or communicated effectively under pressure. This will highlight your calm and professional approach.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to demonstrate your problem-solving skills. For instance, how would you handle a Priority 1 incident? Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Smart Questions
Prepare insightful questions about the company culture, team dynamics, and the technologies you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers.
