At a Glance
- Tasks: Provide top-notch customer service and guidance to students in a dynamic environment.
- Company: Join NCG Corporation, a diverse and inclusive organisation dedicated to student success.
- Benefits: Enjoy generous annual leave, flexible working, student discounts, and a government pension scheme.
- Other info: Fast-paced role with opportunities for evening and weekend work at exciting recruitment events.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a Student Services Advisor to join the Student Services Admissions team on a full‑time, permanent basis. The role is 37 hours per week, Monday to Friday. The role involves delivering high‑quality customer service by providing impartial information, advice and guidance to prospective and current customers in person at the Student Services Visitor Centre and Reception, as well as by telephone and email. Experience of providing information and guidance by phone and email is therefore essential.
As part of the Student Services Advisor team, the post holder will also manage the administration of the College's centralised FE course applications and enquiry systems. This requires a methodical approach, accurate data entry, strong attention to detail, and experience of customer records or CRM systems. The role can be fast‑paced, target‑driven and demanding, so the successful candidate will need strong interpersonal, IT and organisational skills, along with the ability to work under pressure and communicate effectively with colleagues and customers. A positive, proactive approach and the ability to work independently are essential. Flexibility is also important, as some evening and weekend work will be required to support recruitment events at the main campus and satellite centres.
Employee Benefits
- Generous Annual Leave
- Flexible Working
- Student Discount
- Government Pension Schemes
- Cycle to Work
- Employee Assistance Programme
NCG Values
- Being both inclusive and diverse
- Trusting and respecting our communities
- Taking ownership whilst working collaboratively
- Inspiring excellence and curiosity
Student Services Advisor employer: NCG Corporation
NCG Corporation is an exceptional employer located in the vibrant city of Newcastle upon Tyne, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous annual leave, flexible working options, and a commitment to diversity, NCG fosters an environment where employees can thrive while making a meaningful impact on students' lives. The role of Student Services Advisor not only provides opportunities for personal development but also allows you to be part of a dedicated team that inspires excellence and curiosity in education.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NCG Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NCG Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NCG Corporation:Your cover letter is your chance to shine! Tell us why you want to work at NCG Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NCG Corporation!
How to prepare for a job interview at NCG Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
