At a Glance
- Tasks: Provide top-notch customer service and guidance to students in person, via phone, and email.
- Company: Join NCG Corporation, a diverse and inclusive organisation dedicated to student success.
- Benefits: Enjoy generous annual leave, flexible working, student discounts, and a government pension scheme.
- Other info: Fast-paced role with opportunities for evening and weekend events, plus great career growth.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Student Services Advisor to join the Student Services Admissions team on a full‑time, permanent basis. The role is 37 hours per week, Monday to Friday.
The role involves delivering high‑quality customer service by providing impartial information, advice and guidance to prospective and current customers in person at the Student Services Visitor Centre and Reception, as well as by telephone and email. Experience of providing information and guidance by phone and email is therefore essential.
As part of the Student Services Advisor team, the post holder will also manage the administration of the College's centralised FE course applications and enquiry systems. This requires a methodical approach, accurate data entry, strong attention to detail, and experience of customer records or CRM systems.
The role can be fast‑paced, target‑driven and demanding, so the successful candidate will need strong interpersonal, IT and organisational skills, along with the ability to work under pressure and communicate effectively with colleagues and customers. A positive, proactive approach and the ability to work independently are essential. Flexibility is also important, as some evening and weekend work will be required to support recruitment events at the main campus and satellite centres.
Employee Benefits:
- Generous Annual Leave
- Flexible Working
- Student Discount
- Government Pension Schemes
- Cycle to Work
- Employee Assistance Programme
NCG Values:
- Being both inclusive and diverse
- Trusting and respecting our communities
- Taking ownership whilst working collaboratively
- Inspiring excellence and curiosity
Student Services Advisor in Newcastle upon Tyne employer: NCG Corporation
NCG Corporation is an exceptional employer located in the vibrant city of Newcastle upon Tyne, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Student Services Advisor, you will benefit from generous annual leave, flexible working arrangements, and opportunities for professional growth, all while contributing to a team that values trust, collaboration, and excellence. With a commitment to diversity and community engagement, NCG provides a rewarding environment for those looking to make a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research NCG Corporation and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or worked under pressure. This will demonstrate that you can handle the fast-paced environment of the Student Services Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at NCG Corporation.
We think you need these skills to ace Student Services Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Services Advisor role. Highlight your experience in providing customer service, especially through phone and email, as this is key for us.
Showcase Your Skills:We want to see your strong interpersonal and organisational skills shine through. Use specific examples from your past experiences that demonstrate how you’ve handled fast-paced environments and worked under pressure.
Be Detail-Oriented:Since accuracy in data entry and managing customer records is crucial, make sure to mention any relevant experience with CRM systems or similar tools. Attention to detail can really set you apart!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NCG Corporation
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Services Advisor inside out. Familiarise yourself with the key responsibilities, like providing customer service and managing course applications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers via phone, email, and in person, be ready to demonstrate your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments. This will highlight your ability to handle various situations with ease.
✨Be Methodical and Detail-Oriented
The job requires accurate data entry and attention to detail. During the interview, mention any experience you have with CRM systems or similar tools. You could even discuss a time when your meticulous approach made a difference in your work. This will show that you can manage the administrative side of the role effectively.
✨Embrace Flexibility
Since the role may require evening and weekend work, it's important to express your willingness to be flexible. Share any past experiences where you adapted to changing schedules or took on additional responsibilities. This will demonstrate your proactive attitude and readiness to support recruitment events.
