We are seeking a dedicated and customer-focused Catering Assistant to join our Commercial Services team. The successful candidate will play a key role in preparing, cooking and serving high-quality food and beverages while delivering exceptional customer service. You will be responsible for maintaining high standards of food quality, presentation, cleanliness and customer satisfaction across a range of busy catering outlets. Work collaboratively with Commercial Services Team Leaders and colleagues to ensure the efficient and effective delivery of catering services.
Responsibilities
- Prepare, cook and serve high-quality food and beverages in accordance with established recipes, procedures and service standards.
- Deliver excellent customer service and respond positively to customer enquiries and requests.
- Maintain the Commercial Services brand standards across all catering operations.
- Ensure designated work areas are kept clean, hygienic and well-organised at all times.
- Operate and maintain catering equipment safely and effectively.
- Use CPOS tills and cashless payment systems, ensuring all cash and electronic transactions are processed accurately and in accordance with financial procedures.
- Comply with all relevant food safety, health and safety, and hygiene legislation and procedures.
- Support colleagues in maintaining a safe, welcoming and professional environment for students, staff and visitors.
Requirements
- A minimum Level 2 Food Hygiene Certificate.
- Allergen Awareness Certificate.
- Experience in food preparation and cooking within a catering environment.
- Good knowledge of food safety, health and safety, and hygiene requirements.
- Strong customer service skills and the ability to work effectively as part of a team.
- Good numeracy and literacy skills.
- The ability to work flexibly across a range of catering outlets and service periods.
About the Department
Commercial Services is a department within Newcastle College, operating a diverse range of hospitality and retail outlets across the organisation. Our facilities include large refectories, coffee shops, two Costa Coffee outlets, a convenience store and a student bar. We operate across the main campus on Scotswood Road as well as several satellite sites, including Riverside Dene at Cruddas Park, the Rail Academy in Gateshead and the Aviation Academy near Newcastle Airport. Our team is committed to delivering high-quality food, excellent customer service and a consistently positive experience for all students, staff and visitors.
This is an exciting opportunity to join a dynamic team and contribute to one of the largest and most varied catering operations within the college sector.
Employee Benefits
NCG is a great place to work, with a whole host of benefits such as:
- Generous Annual Leave
- Flexible Working
- Student Discount
- Government Pension Schemes
- Cycle to Work
- Employee Assistance Programme
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Catering Assistant - Commercial Services in Newcastle upon Tyne employer: NCG Corporation
At NCG, we are dedicated to transforming lives through education, making us an exceptional employer for those passionate about teaching. Our inclusive and supportive work culture fosters professional growth, with opportunities for continuous development and collaboration among a community of educators. Located in a vibrant educational environment, we offer generous benefits such as flexible working, a government pension scheme, and a commitment to safeguarding and equality, ensuring that our staff can thrive both personally and professionally.
