At a Glance
- Tasks: Ensure high standards in assessment delivery and support centres with queries.
- Company: Join a vibrant team at a leading educational organisation.
- Benefits: Generous annual leave, flexible working, and wellbeing initiatives.
- Other info: Enjoy a hybrid work culture and excellent career development opportunities.
- Why this job: Make a real impact on learners' experiences and uphold assessment integrity.
- Qualifications: Experience in regulated environments and strong communication skills required.
The predicted salary is between 29258 - 29258 € per year.
Contract Details
- Contract: Permanent
- Location: Hybrid (Head Office: Quorum Business Park, Newcastle upon Tyne)
- Hours per week: 37
- Salary: Up to £29,258 depending on experience
About the Role
We’re excited to be looking for a Quality Assurance Officer to join our Assessment Delivery team. The Assessment Delivery team ensures external assessments are delivered in line with our policies and reliable results are issued to our learners upholding high standards of compliance with regulatory requirements. You’ll support centres to deliver external assessment activity effectively and resolve any centre queries and issues in relation to assessment delivery. These actions ensure that learners taking external assessments are not disadvantaged or inappropriately advantaged by any assessment processes and that the integrity of external assessments is maintained.
How You’ll Make An Impact
- Supporting the Quality Assurance Department to ensure compliance with all regulatory requirements, manage and minimise risk, escalating potential breaches and adverse effects notification in a timely manner, and identify potential improvements and efficiency opportunities.
- Providing learner outcomes within Service Level Agreements.
- Training and supporting flexible workers throughout assessment and/or post result windows.
- Accountable for resolving queries/complaints, providing recommendations to address any identified issues or improve processes, and providing root cause analysis on centre issues when required.
- Responsible for supporting the wider QA strategy by collaborating with the wider team and providing input to reviews, projects, continuous improvement and developing, implementing, and maintaining QA policies, regulations, and procedures.
Required Experience and Skills
- Knowledge or experience of working in a regulated environment.
- Experience of project management.
- Experience working within a regulated environment, especially if this was within the education industry.
- Ability to communicate with stakeholders at various levels, as well as customers.
- Experience of working in or knowledge of Education and Qualification regulation (Ofqual conditions) would be beneficial.
- Strong planning and organising skills.
- Competent in presenting findings (report writing, group discussions).
Benefits
- Annual leave starting at 25 days and increasing up to 30 days with length of service.
- 8 bank holidays and an additional 3 days off during the Christmas closure.
- YOU celebration day to celebrate your birthday or another life event.
- YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing.
- Learing and Wellbeing fund of up to £200 per year.
- £400 towards any NCFE accredited qualification per year.
- Up to 20 Volunteering hours per year.
- Flexible working culture with a hybrid working approach.
- Early finish on a Friday at 4:30pm to start your weekend early.
- Health cash plan through Westfield to claim towards health costs such as dental and optical.
- Tech and Home scheme with savings at Currys and IKEA.
- Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling.
- Pension of up to 9% employer contribution when you contribute 3%.
- Death in service payment worth 4 x your salary.
Equality, Diversity and Inclusion (EDI) Statement
We’re committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.
Quality Assurance Officer (Assessment Delivery) in Newcastle upon Tyne employer: NCFE
Join a dynamic and inclusive team as a Quality Assurance Officer at our hybrid office in Quorum Business Park, Newcastle upon Tyne. We offer a supportive work culture that prioritises employee wellbeing with generous annual leave, flexible working hours, and a commitment to professional development through funding for qualifications. Our focus on equality, diversity, and continuous improvement ensures that every voice is valued, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer (Assessment Delivery) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the education and quality assurance sectors. Attend industry events or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching common questions for Quality Assurance roles. Think about how your experience aligns with the job description and be ready to share specific examples of your past work. Practice makes perfect!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your project management experience and any relevant achievements. This can really set you apart from other candidates and give you a chance to shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Quality Assurance Officer (Assessment Delivery) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assurance Officer role. Highlight your experience in regulated environments and any relevant project management skills. We want to see how you can make an impact in our Assessment Delivery team!
Showcase Your Communication Skills:Since you'll be interacting with various stakeholders, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application, and don’t forget to mention any experience you have in resolving queries or complaints.
Highlight Compliance Knowledge:If you've got experience with regulatory requirements, especially in education, make it shine! We’re looking for someone who understands the importance of compliance, so share any relevant knowledge or experiences that showcase this.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NCFE
✨Know Your Regulations
Familiarise yourself with the regulatory requirements relevant to the role, especially Ofqual conditions. This will not only show your understanding of the industry but also demonstrate your commitment to maintaining high standards in assessment delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved queries or complaints in previous roles. Highlight your ability to conduct root cause analysis and suggest improvements, as this aligns perfectly with the responsibilities of a Quality Assurance Officer.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves communicating with various stakeholders, being able to present your findings and recommendations effectively will set you apart from other candidates.
✨Demonstrate Your Organisational Skills
Be ready to discuss your planning and organising skills. Share specific instances where you've managed projects or tasks efficiently, as this is crucial for ensuring compliance and delivering learner outcomes within Service Level Agreements.
