At a Glance
- Tasks: Lead health & safety and compliance across 24 retail stores nationwide.
- Company: Join NCF Living, a growing multi-site retail business.
- Benefits: Competitive salary, performance-related bonus, and career development opportunities.
- Other info: Opportunity to influence and improve operational standards as the company grows.
- Why this job: Shape operational standards and ensure safety in a dynamic retail environment.
- Qualifications: Experience in compliance or operations within multi-site retail and strong knowledge of UK legislation.
The predicted salary is between 50000 - 60000 £ per year.
NCF Living is seeking an experienced Compliance & Ops Manager to lead and continuously improve health & safety, compliance, and operational standards across the business. With 24 retail stores nationwide, this role is critical in ensuring all locations operate safely, compliantly, and efficiently. The role also has responsibility for overseeing the day‑to‑day management of the store estate, ensuring sites are well‑maintained, fit for purpose, and fully prepared to support ongoing operations and new store openings.
Key Responsibilities
- Health & Safety, Compliance & Risk
- Lead all aspects of health & safety across stores and Head Office
- Ensure full compliance with UK legislation and internal policies
- Develop and implement H&S policies, procedures, and training programmes
- Conduct audits, inspections, and risk assessments, ensuring actions are completed
- Act as the key point of contact for regulatory bodies and external auditors
- Provide regular reporting on compliance, risks, and performance to senior leadership
- Oversee the day‑to‑day maintenance and upkeep of all retail locations
- Manage planned and reactive maintenance programmes
- Ensure stores are safe, compliant, and maintained to a high standard
- Manage contractors and service providers, ensuring quality and value
- Oversee and support new store openings, relocations, and refurbishments
- Operational Standards & Support
- Develop and maintain standard operating procedures across key operational areas
- Support store teams in adhering to company policies and processes
- Monitor compliance performance and identify areas for improvement
- Drive consistency and operational standards across all locations
About You
- Proven experience in a senior compliance, health & safety, or operational role within a multi‑site retail environment
- Strong knowledge of UK health & safety legislation
- Experience managing maintenance, contractors, and site standards
- Experience supporting new store openings or refurbishments
- Strong organisational skills with a proactive and detail‑focused approach
- Confident communicator, able to influence stakeholders at all levels
Competitive salary + performance‑related bonus. Opportunity to shape operational standards across a growing retail business.
Senior Compliance & Ops Manager - Multi-Site Retail in Birmingham employer: NCF Living
NCF Living is an exceptional employer that prioritises the health and safety of its employees while fostering a culture of compliance and operational excellence across its 24 retail locations. With a commitment to employee growth, NCF Living offers competitive salaries, performance-related bonuses, and the unique opportunity to shape operational standards in a dynamic retail environment. Join a team that values proactive communication and collaboration, ensuring that every store is not only well-maintained but also a safe and compliant place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Compliance & Ops Manager - Multi-Site Retail in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and compliance sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching NCF Living thoroughly. Understand their operational standards and compliance needs. We want you to show them you’re not just a fit for the role, but that you’re genuinely excited about what they do!
✨Tip Number 3
Practice your responses to common interview questions, especially around health & safety and operational management. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Compliance & Ops Manager - Multi-Site Retail in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Compliance & Ops Manager. Highlight your experience in health & safety, compliance, and operational standards, especially in a multi-site retail environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for NCF Living. Share specific examples of how you've led compliance initiatives or improved operational standards in previous roles. We love a good story!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics and examples to demonstrate how you’ve made a difference in past roles. We’re all about results here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NCF Living
✨Know Your Compliance Inside Out
Make sure you brush up on UK health & safety legislation and compliance standards relevant to multi-site retail. Be ready to discuss how you've implemented these in previous roles, as this will show your expertise and readiness for the position.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational skills. Think about times when you successfully managed multiple projects or ensured operational standards were met across various locations. This will demonstrate your proactive approach and attention to detail.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. You’ll need to influence stakeholders at all levels, so be prepared to discuss how you've effectively communicated compliance and operational strategies in the past.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific compliance or operational challenges. Prepare by thinking through potential scenarios related to health & safety audits or new store openings, and outline your strategic approach to resolving them.
