At a Glance
- Tasks: Lead health & safety and compliance across 24 retail stores, ensuring operational excellence.
- Company: Join NCF Living, a growing retail business with a focus on safety and compliance.
- Benefits: Competitive salary, performance-related bonus, and opportunities for career growth.
- Other info: Be part of a team that values safety, efficiency, and continuous improvement.
- Why this job: Make a real impact by shaping operational standards in a dynamic retail environment.
- Qualifications: Experience in compliance or health & safety within multi-site retail; strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
NCF Living is seeking an experienced Compliance & Ops Manager to lead and continuously improve health & safety, compliance, and operational standards across the business. With 24 retail stores nationwide, this role is critical in ensuring all locations operate safely, compliantly, and efficiently. The role also has responsibility for overseeing the day‑to‑day management of the store estate, ensuring sites are well‑maintained, fit for purpose, and fully prepared to support ongoing operations and new store openings.
Key Responsibilities
- Health & Safety, Compliance & Risk
- Lead all aspects of health & safety across stores and Head Office
- Ensure full compliance with UK legislation and internal policies
- Develop and implement H&S policies, procedures, and training programmes
- Conduct audits, inspections, and risk assessments, ensuring actions are completed
- Act as the key point of contact for regulatory bodies and external auditors
- Provide regular reporting on compliance, risks, and performance to senior leadership
- Oversee the day‑to‑day maintenance and upkeep of all retail locations
- Manage planned and reactive maintenance programmes
- Ensure stores are safe, compliant, and maintained to a high standard
- Manage contractors and service providers, ensuring quality and value
- Oversee and support new store openings, relocations, and refurbishments
- Operational Standards & Support
- Develop and maintain standard operating procedures across key operational areas
- Support store teams in adhering to company policies and processes
- Monitor compliance performance and identify areas for improvement
- Drive consistency and operational standards across all locations
About You
- Proven experience in a senior compliance, health & safety, or operational role within a multi‑site retail environment
- Strong knowledge of UK health & safety legislation
- Experience managing maintenance, contractors, and site standards
- Experience supporting new store openings or refurbishments
- Strong organisational skills with a proactive and detail‑focused approach
- Confident communicator, able to influence stakeholders at all levels
Competitive salary + performance‑related bonus. Opportunity to shape operational standards across a growing retail business.
Operations Compliance Manager in Birmingham employer: NCF Living
NCF Living is an exceptional employer that prioritises the health and safety of its employees while fostering a culture of compliance and operational excellence. With 24 retail stores across the UK, we offer a dynamic work environment where you can make a tangible impact on our operations and contribute to the growth of our business. Employees benefit from competitive salaries, performance-related bonuses, and opportunities for professional development, all within a supportive team atmosphere that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Compliance Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and compliance sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to get your name out there.
✨Tip Number 2
Prepare for interviews by researching NCF Living thoroughly. Understand their operations, values, and recent news. We want you to show them you’re not just another candidate, but someone who genuinely cares about their mission and can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to health & safety and compliance. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Operations Compliance Manager position!
We think you need these skills to ace Operations Compliance Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Compliance Manager role. Highlight your experience in compliance, health & safety, and operational standards, especially in a multi-site retail environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led health & safety initiatives or improved operational standards in previous roles. Let us know why you’re excited about joining NCF Living!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use numbers and specific outcomes to demonstrate how you've made a difference in past roles. This will help us see the impact you could have at NCF Living.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NCF Living
✨Know Your Compliance Stuff
Make sure you brush up on UK health & safety legislation and compliance standards. Be ready to discuss how you've implemented these in previous roles, especially in a multi-site retail environment. This shows you're not just familiar with the rules but can also apply them effectively.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational skills. Think about times when you managed maintenance programmes or supported new store openings. Being able to articulate your proactive approach will impress the interviewers.
✨Communicate Like a Pro
As a Compliance Manager, you'll need to influence stakeholders at all levels. Practice articulating your thoughts clearly and confidently. Use specific examples of how you've successfully communicated compliance issues or operational standards in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to health & safety or compliance challenges. Prepare to discuss how you would handle audits, inspections, or risk assessments. This will demonstrate your critical thinking and problem-solving abilities.
