Business Administrator Apprenticeship in Romford

Hours: Monday to Thursday 8:00 am – 5:00 pm (30 minute lunch break); Friday 8:00 am – 1:00 pm. 38 hours per week. Start date: Monday 7 September 2026. Duration: 1 year 6 months.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work:

• The role involves managing internal sales activity, order entry and providing customers with delivery updates.
• Managing customer order books, drawing up quotations to be sent to the customer and communicating with external and internal customers.
• Manage key accounts.
• Complete contract reviews for sales orders.
• Process and load sales orders onto the system.
• Manage communication with customers to keep them apprised of delivery status/issues.
• Communicating with production, engineering and quality departments to give customer feedback on any issues.
• Manage order books via the customer portals or spreadsheet and ensure they are up-to-date.
• Work with engineering to process and respond to sales enquiries.
• Build and maintain good relationships with customers.

Where you'll work:

1 Ashton Road Romford Essex RM3 8UH

Training:

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record and analyse data.
• Choose the most appropriate IT solution to suit the business problem.
• Update and review databases, record information and produce data analysis where required.
• Produce accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Make recommendations for improvements and present solutions to management.
• Draft correspondence, write reports and review others' work.
• Maintain records and files, handle confidential information in compliance with the organisation's procedures.
• Coach others in the processes required to complete these tasks.
• Exercise proactivity and good judgement.
• Make effective decisions based on sound reasoning and deal with challenges in a mature way.
• Seek advice from more experienced team members when appropriate.
• Build and maintain positive relationships within their own team and across the organisation.
• Demonstrate ability to influence and challenge appropriately.
• Become a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Use the most appropriate channels to communicate effectively.
• Demonstrate agility and confidence in communications, carrying authority appropriately.
• Understand and apply social media solutions appropriately.
• Answer questions from inside and outside of the organisation, representing the organisation or department.
• Complete tasks to a high standard.
• Demonstrate the necessary level of expertise required to complete tasks and apply themselves to continuously improve their work.
• Review processes autonomously and make suggestions for improvements.
• Share administrative best‑practice across the organisation.
• Apply problem‑solving skills to resolve challenging or complex complaints and be a key point of contact for addressing issues.
• Take responsibility for initiating and completing tasks, manage priorities and time in order to successfully meet deadlines.
• Positively manage the expectations of colleagues at all levels and set a positive example for others in the workplace.
• Make suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment.
• Manage resources e.g. equipment or facilities.
• Organise meetings and events, take minutes during meetings and create action logs as appropriate.
• Take responsibility for logistics e.g. travel and accommodation.
• Use relevant project management principles and tools to scope, plan, monitor and report.
• Plan required resources to successfully deliver projects.
• Undertake and lead projects as and when required.

Level 3 Business Administrator Apprenticeship (Standard).

Skills, knowledge and behaviours:

Day release to attend New City College at either Hackney campus (N1 6HQ) or Ardleigh Green, Hornchurch campus (RM11 2LL).

Requirements:

• GCSE in English (grade GCSE Grade 4 or above (A*-C)).
• GCSE in Maths (grade GCSE Grade 4 or above (A*-C)).
• Share if you have other relevant qualifications and industry experience.
• The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Able to multitask.
• Good team working skills.
• Able to use Microsoft Office.
• Flexible approach.

Other requirements:

Candidate should have a good level of general education.