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- Tasks: Support front desk and administrative duties in a busy, fun environment.
- Company: Join a national R&D centre that makes a real impact across various sectors.
- Benefits: Enjoy private medical cover, flexible working, and clear growth opportunities.
- Why this job: Be part of a team delivering nationally important work for UK manufacturers.
- Qualifications: Customer service skills and experience in a busy reception or admin role.
- Other info: Dynamic team culture with varied projects and no dull moments.
The predicted salary is between 28321 - 37465 £ per year.
Shifts Rotation Pattern: 7am-3pm, 8am-4pm and 9am-5pm
Salary: £28,321 to £37,465 per annum experience dependent
Closing Date: 28th January 2026 – We reserve the right to close this advert early if required.
We are looking to hire a Business Support Administrator / Receptionist to support our front desk and administrative duties. We are a national R&D centre - government-backed, not-for-profit, and mission-driven. We work across 16 sectors and over 100 partners a year. Our people are here to deliver outcomes that matter, and you will be central to how we support, retain and grow them.
We are a busy and fun team; something is always going on so you will not have many dull moments! We are looking for someone who would enjoy working here with good customer service skills and ideally past receptionist or business administration experience.
What you will be doing:
- Providing high quality administration to our front of house service to staff, visitors, and members in an efficient and customer focused way.
- Administration of the Building Operations Service Desk facility on TopDesk.
- Supporting the Health & Safety team with effective and efficient document management and administration.
- Supporting action management and tracking for risk assessments, incident investigations, audits, NCRs etc.
- Supporting the Skills and Workforce Development team providing administrative support to ensure an efficient L&D & Commercial training business.
- Supporting the Senior Leadership Team support, for example with expenses process and travel arrangements.
- Working closely with key NCC stakeholders and 3rd party suppliers to support meeting/events.
- Estates Administration Activity: Act as the first point of contact for reactive maintenance or facilities requests, helping to manage email inbox, processing purchase orders and working with H&S advisors.
- Contractor Administration: Daily administration of the Gatehouse contractor's system, maintain & update records for contractors attending site to include Inductions & credentials.
- Providing a range of Office Management Administration support activities.
Job descriptions provided at interview stage for full details of activities.
What we are looking for:
- Practical experience of working on a busy front desk or reception, and strong customer service skills.
- Relevant experience of handling high volumes of queries – face to face, telephone, e‐mail.
- Relevant experience of working in an administrative role.
- Proficient IT skills e.g. MS office suite (excel, PowerPoint, word, outlook) and experience of using different software and business systems.
- Desirable would be exposure to general Business, Finance, procurement and Estate Systems and processes.
- Desirable: exposure to Estates and Facilities Management workflows.
- Desirable experience working in an engineering, manufacturing or research & development company.
What we offer:
- Private medical cover.
- Flexible and hybrid working as standard.
- Clear routes to grow your skills and influence.
- A team that gets things done without the drama.
Not sure if it is a fit? Happy to have a quick chat first, please reach out to Jon.Barratt@nccuk.com or via LinkedIn. Know someone who might be right? Tag or share them with us.
Why NCC?
What we do: We help manufacturers take on bigger challenges - whether that is building cleaner aircraft, scaling up offshore wind, or strengthening the UK’s supply chains. We are here to deliver practical outcomes, not prototypes that sit on shelves.
Who we work with: We work across 16 sectors, from defence and energy to infrastructure and space. Some projects are with global tier 1s, others with small UK firms solving one specific problem – the works always varied, and always real.
What it is like here: We are not a startup. We are not a corporate. We are a national centre with the kit, time and people to do the job properly. The teams are focused, the thinking is sharp, and you will be trusted to get on with it.
Why this job matters: This role isn’t just internal support – it is part of how we deliver nationally important work. If we do our job right, the UK’s manufacturers can do theirs better.
Seniority level: Entry level
Employment type: Full-time
Job function: General Business
Industries: Research Services and Manufacturing
Business Support Administrator in London employer: NCC – Innovating for Industry
Contact Detail:
NCC – Innovating for Industry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator in London
✨Tip Number 1
Get to know the company before your interview! Research their projects and values so you can show how your skills align with their mission. This will help you stand out as someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting staff and visitors, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the important work we do.
We think you need these skills to ace Business Support Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your past roles!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your IT Skills: Since proficiency in MS Office and other software is key, make sure to mention any specific tools you’ve used. If you've got experience with systems like TopDesk, definitely highlight that – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at NCC – Innovating for Industry
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Administrator. Familiarise yourself with tasks like managing the front desk, handling queries, and supporting various teams. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this position involves a lot of interaction with staff and visitors, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled queries or resolved issues, as this will showcase your ability to thrive in a busy environment.
✨Brush Up on Your IT Skills
Proficiency in MS Office and other software is crucial for this role. Make sure you're comfortable discussing your experience with these tools, especially Excel and Outlook. If you have any experience with specific systems mentioned in the job description, be ready to highlight that too!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
