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- Tasks: Support front desk and administrative duties in a busy, fun environment.
- Company: Join a national R&D centre that’s mission-driven and government-backed.
- Benefits: Enjoy private medical cover, flexible working, and clear growth opportunities.
- Why this job: Be part of impactful projects that support UK manufacturers and make a difference.
- Qualifications: Customer service skills and experience in administration or reception preferred.
- Other info: Dynamic team with varied tasks and a focus on real outcomes.
The predicted salary is between 28321 - 37465 £ per year.
We are looking to hire a Business Support Administrator / Receptionist to support our front desk and administrative duties. We are a national R&D centre - government-backed, not-for-profit, and mission-driven. Our people are here to deliver outcomes that matter, and you will be central to how we support, retain and grow them.
What you’ll be doing:
- Providing high quality administration to our front of house service to staff, visitors, and members in an efficient and customer focused way.
- Administration of the Building Operations Service Desk facility on TopDesk.
- Supporting the Health & Safety team with effective and efficient document management and administration.
- Supporting action management and tracking for risk assessments, incident investigations, audits, NCRs etc.
- Supporting the Skills and Workforce Development team providing administrative support to ensure an efficient L&D & Commercial training business.
- Supporting the Senior Leadership Team, for example with expenses process and travel arrangements.
- Working closely with key NCC stakeholders and 3rd party suppliers to support meetings/events.
- Acting as the first point of contact for reactive maintenance or facilities requests, helping to manage email inbox, processing purchase orders and working with H&S advisors.
- Daily administration of the Gatehouse contractor’s system, maintaining & updating records for contractors attending site to include Inductions & credentials.
- Providing a range of Office Management Administration support activities.
What we’re looking for:
- Practical experience of working on a busy front desk or reception, and strong customer service skills.
- Relevant experience of handling high volumes of queries – face to face, telephone, e-mail.
- Relevant experience of working in an administrative role.
- Proficient IT skills e.g. MS office suite (Excel, PowerPoint, Word, Outlook) and experience of using different software and business systems.
- Desirable: exposure to general Business, Finance, procurement and Estate Systems and processes.
- Desirable: exposure to Estates and Facilities Management workflows.
- Desirable experience working in an engineering, manufacturing or research & development company.
What we offer:
- Private medical cover.
- Flexible and hybrid working as standard.
- Clear routes to grow your skills and influence.
- A team that gets things done without the drama.
This role isn’t just internal support – it’s part of how we deliver nationally important work. If we do our job right, the UK’s manufacturers can do theirs better.
Business Support Administrator employer: NCC – Innovating for Industry
Contact Detail:
NCC – Innovating for Industry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Get to know the company before your interview! Research NCC and understand their mission and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting staff and visitors, think of examples from your past experiences where you’ve handled queries or resolved issues effectively. We want to see how you shine in a busy environment!
✨Tip Number 3
Be ready to discuss your IT skills! Brush up on your knowledge of MS Office and any other software mentioned in the job description. We love candidates who can demonstrate their tech-savviness and how it can benefit our operations.
✨Tip Number 4
Don’t hesitate to reach out! If you have questions or want to clarify anything about the role, drop Jon a message. It shows initiative and helps us get to know you better before the interview!
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We want to see how your past roles have prepared you for this Business Support Administrator position, so don’t hold back on showcasing your skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with staff and visitors, make sure to highlight any customer service experience you have. We love candidates who can demonstrate their ability to handle queries efficiently and with a smile!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our fun and busy team!
How to prepare for a job interview at NCC – Innovating for Industry
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and administration. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of front desk interaction, be prepared to discuss your past experiences in customer service. Think of specific examples where you handled queries effectively or resolved issues. This will demonstrate your ability to thrive in a busy environment and provide high-quality support.
✨Be Ready for Practical Scenarios
Expect to face situational questions that assess your problem-solving skills. For instance, they might ask how you would handle a difficult visitor or manage multiple tasks at once. Practising these scenarios beforehand can help you respond confidently and effectively during the interview.
✨Highlight Your IT Proficiency
The job requires proficiency in MS Office and other software systems. Be ready to discuss your experience with these tools, perhaps even mentioning specific projects where you used them. This will reassure the interviewers that you have the technical skills necessary to excel in the role.
