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For Companies At a Glance
- Tasks: Support learners from enrolment to certification while managing enquiries and records.
- Company: Join a friendly team at NCC, dedicated to improving learner outcomes.
- Benefits: Competitive salary, growth opportunities, and a collaborative office environment.
- Why this job: Make a real difference in students' lives and enhance their learning experience.
- Qualifications: 2 years in customer service, CRM proficiency, and strong communication skills.
- Other info: Fast-paced role with opportunities for professional development.
The predicted salary is between 24000 - 28000 £ per year.
About the Role
We’re looking for a dedicated and organised Student Support & Quality Administrator to join our team in Conwy. You’ll play a key role in ensuring our learners receive an outstanding experience — from enrolment through to certification.
Working directly with our customers and closely with internal teams, you’ll handle enquiries, manage learner records, and help maintain the high-quality standards NCC is known for.
Key Responsibilities
- Handle inbound and outbound calls, emails, and enquiries in a professional and friendly manner
- Act as the link between learners and internal departments, ensuring a seamless learner journey
- Update and maintain learner information, including preparing portfolios for external audit
- Accurately record all customer interactions and transactions in our CRM system
- Support the success and certification team to ensure timely and accurate learner outcomes
- Develop and maintain strong relationships with learners to encourage engagement and repeat business
About You
- Minimum 2 years’ experience in a customer-facing role (telephone and email)
- Confident using CRM software and learning new systems
- Excellent written and verbal English skills
- Strong attention to detail and accurate record-keeping
- Self-motivated, adaptable, and able to work to tight deadlines in a fast-paced environment
Why Join NCC?
- Competitive salary of £24,000 – £28,000 per annum (DOE)
- Friendly, collaborative office environment in Conwy
- Opportunities for growth and professional development
- Be part of a team passionate about supporting learners and improving outcomes
How to Apply
If you think you’d be a great fit for NCC, we’d love to hear from you.
Please submit your CV and a short cover letter explaining why you’d like to work with us.
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Student Support & Quality Administrator employer: NCC Home Learning
Contact Detail:
NCC Home Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support & Quality Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at NCC on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and quality assurance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled customer enquiries or improved processes in previous roles. This will demonstrate your experience and fit for the Student Support & Quality Administrator position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Student Support & Quality Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and any relevant skills. We want to see how your background aligns with the Student Support & Quality Administrator position, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining us at NCC and how you can contribute to our mission of providing outstanding learner experiences. Keep it concise but impactful!
Show Off Your Attention to Detail: In this role, accuracy is key. When you submit your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at NCC Home Learning
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Support & Quality Administrator. Familiarise yourself with how to handle enquiries and manage learner records, as well as the importance of maintaining high-quality standards.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experience in handling calls and emails. Share specific examples of how you've provided excellent service and resolved issues, demonstrating your ability to create a seamless learner journey.
✨Demonstrate Attention to Detail
Highlight your strong attention to detail during the interview. You might be asked about how you ensure accurate record-keeping or how you prepare portfolios for audits, so be ready to provide concrete examples of your meticulous work.
✨Engage with the Team Spirit
NCC values collaboration, so show your enthusiasm for working in a team. Discuss how you've built relationships with colleagues and learners in the past, and express your eagerness to contribute to a friendly and supportive environment.