At a Glance
- Tasks: Own the technical relationship and guide customers in cybersecurity improvements.
- Company: Join a leading Cyber Services company with a focus on innovation.
- Benefits: Flexible working, generous holiday allowance, and community volunteering opportunities.
- Other info: Dynamic role with excellent career growth and support for family planning.
- Why this job: Be a trusted advisor and make a real impact in cybersecurity.
- Qualifications: Experience in cybersecurity and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible 12-month technical roadmap, and provide the depth of Microsoft Azure Sentinel/Defender XDR expertise needed to advise credibly on priorities. TAMs translate data into narrative - interpreting scores, surfacing the highest-leverage gaps, and guiding customers toward measurable improvement quarter by quarter. They act as a technical buffer between customers and internal operational teams by resolving technical queries, advising on improvements, and ensuring issues are properly packaged when escalation is required.
Key Responsibilities
- Own the technical relationship: understand the customer environment end-to-end, maintain technical context, and operate as the trusted advisor in the partnership.
- Own the TAM Score narrative: interpret Environment, SOC, and Health scores into a credible story about where the customer stands and where to focus next - accountable for the quality of the diagnosis and recommendations, not the absolute score.
- Build and maintain the 12-month technical roadmap: anchored to the TAM Score, with defined quarterly focus areas tied to the highest-leverage gaps.
- Deliver the TAM/technical portion of Quarterly Business Reviews: present the score, narrate progress, and align with customer stakeholders up to CISO/senior IT leadership.
- Deliver reactive technical support via tickets (troubleshooting, investigation support, remediation guidance).
- Deliver proactive technical expertise and drive continuous improvement (Tier A included): posture and coverage advisory, tuning/noise reduction, cost/retention optimisation, automation uplift.
- Own technical deliverables: automation/playbooks where in scope, custom analytics and workbooks.
- Drive the operational health-check catalogue as scheduled workstreams within the roadmap.
- Advise on Defensive Breadth gaps (pentest cadence, IR retainer, EASM, DLP, tabletops, etc) - surfacing risk credibly and identifying where NCC services can close the gap.
- Maintain and refresh the threat overview as the customer's environment and threat landscape evolve.
Key Requirements
- Proven experience in cybersecurity, IT operations, or managed security services (3-7+ years).
- Background in a customer-facing technical role (e.g. TAM, Security Consultant).
- Experience engaging senior stakeholders (CISO, Head of IT/Security).
- Strong understanding of SOC operations, threat detection, and incident response.
- Ability to understand end-to-end customer environments (cloud, infrastructure, security stack).
- Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management).
- Able to interpret and translate security metrics into clear risk-based narratives.
- Proven ability to build and maintain 12-month technical roadmaps with quarterly focus.
- Strong skills in data analysis, prioritisation, and identifying high-impact improvements.
- Experience delivering Quarterly Business Reviews (QBRs) to senior audiences.
- Ability to act as a trusted advisor, owning the technical customer relationship.
- Experience balancing reactive support (tickets, troubleshooting) and proactive improvement.
- Capability to deliver continuous improvement initiatives (tuning, optimisation, automation).
- Experience creating technical deliverables (playbooks, dashboards, analytics, reports).
- Knowledge of defensive security domains (pentest, IR, EASM, DLP, tabletop exercises).
- Ability to identify security gaps and align solutions/services to mitigate risk.
- Strong communication and storytelling skills, adapting for technical and non-technical audiences.
- Familiarity with service management practices (e.g. ITIL, ticketing systems).
- Relevant certifications (e.g. CISSP, CISM, Security+, cloud security) – desirable.
- Proactive, accountable, and customer-focused mindset with strong ownership.
Job Benefits
- Flexible Working: Balance your work and personal life with our flexible working options.
- Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
- Medicash & Critical Illness Scheme.
- Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
- Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
- Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
- Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
- Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
- Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.
Technical Account Manager employer: NCC Group
NCC is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee well-being in the heart of Cheltenham. With generous holiday allowances, comprehensive financial benefits, and a strong commitment to community engagement, employees are empowered to grow both personally and professionally while contributing to cutting-edge cyber threat intelligence initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including NCC Group, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through NCC Group
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at NCC Group. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at NCC Group insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to NCC Group that you’re committed to staying ahead in the game.
How to prepare for a job interview at NCC Group
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at NCC Group to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at NCC Group.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
