Service Delivery Manager Department: Cyber Services and Capabilities Employment Type: Permanent - Full Time Location: GBR Manchester Hardman Boulevard Description We are a global community of highly talented individuals working together to create a safer future, driven by our mission to make society more secure. Together, we make this mission possible. We are looking to strengthen our team with new Service Delivery Managers (SDMs) . Do you have a passion for serving customers and helping them use our services to improve their cybersecurity? If so, join our SDM team and help manage our growing client base alongside your 10 future colleagues. We are hiring for multiple positions, welcoming candidates with a few years of relevant work experience as well as those with extensive experience. The Opportunity In this role, you’ll be responsible for managing a set of customers. You’ll serve as their primary point of contact, holding regular meetings to discuss the quality of our services and explore opportunities to further assist them. Your ultimate goal will be to improve customer satisfaction and increase the value of the contracts we hold with them. The Team and Our Services The SDM team is part of the Managed Services department at NCC Group . Our managed services portfolio includes cybersecurity products and services such as network and log monitoring, forensic analysis, incident response, and threat intelligence. The SDM team ensures clients receive these services reliably, consistently, and professionally. At the heart of our offering is the Security Operations Center (SOC) , which monitors and quickly reports on incidents, enabling clients to respond effectively to the increasing number of cyberattacks and incidents. Key Responsibilities Building and maintaining productive relationships with your assigned clients. Increasing the value of the contracts you manage, always with the aim of enhancing clients' cybersecurity. Conducting various formal and ad-hoc client meetings, such as (onsite) service reviews, addressing service-related inquiries, and managing escalations. Collaborating closely with the account management team. Ensuring all delivered services consistently align with contracted SLAs. Analysing service usage and perceived service value. Taking responsibility for your clients’ satisfaction. Skills, Knowledge
Service Delivery Manager employer: NCC Group
NCC Group is an exceptional employer that prioritises employee growth and development within the dynamic field of cybersecurity. With a strong emphasis on training, mentorship, and flexible working arrangements, employees can thrive in a supportive environment while collaborating with industry experts in vibrant office locations like London, Manchester, and Cheltenham. The company also offers generous benefits, including a substantial holiday allowance and community engagement opportunities, making it an attractive choice for ambitious individuals seeking a meaningful career path.
