Credit Controller in Manchester

Location: Manchester - Hybrid

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.

The Opportunity

The Credit Controller will play a key role in safeguarding NCC Group’s cashflow by ensuring the timely collection of customer invoices and maintaining strong financial controls. The role is responsible for proactively managing invoice payments, resolving client queries or disputes that may delay settlement, and assessing customer creditworthiness to minimise financial risk and support effective decision‑making across the business.

Responsibilities:

• Accountable for own ledger portfolio c300 invoices
• Proactively liaise with clients by email and phone to ensure timely payment of invoices, minimising overdue debts while maintaining positive customer relationships
• Adhere to team collection KPI’s
• Maintain excellent ledger controls - Keeping accurate records of all customer collections and query activities in collections CRM
• Facilitate and resolve all client queries or disputes which delay payment of invoices
• Escalate and report payment issues and delays to management in weekly 1 to 1s with credit manager
• Collaborate and build strong trusting relationships with internal and external stakeholders
• Work closely with Billing Sales, and Cash & Banking Teams, to resolve discrepancies and minimise collection delays.
• Individual weekly cash inflow forecasting
• Customer credit check assessments
• Customer data validation checks
• Produce team reports
• Monitor and manage shared boxes

Qualifications and Skills:

• Proven experience in credit control.
• Proactive self-starter, who is a team-player, adaptable with a right first-time attitude.
• Equally confident in liaising with clients by email and phone, to effectively interact with clients and internal teams.
• Ability to provide excellent client engagement when contacting clients for payment or handling queries.
• Detail orientated, with a keen approach to proactive problem-solving.
• MS Office, particularly Excel.
• Ensure high levels of attendance and punctuality.
• Strong analytical skills to assess credit risk and make informed decisions regarding credit applications.

Behaviours:

• Focusing on Clients and Customers
• Working as One NCC
• Being Inclusive and Respectful
• Always Learning
• Delivers Brilliantly

What we offer in return:

• Flexible Working: Balance your work and personal life with our flexible working options.
• Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
• Medicash & Critical Illness Scheme
• Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
• Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
• Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
• Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
• Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
• Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.

About NCC Group:

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application:

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre‑employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.