Account Manager

Location: Manchester, Cheltenham, London – Hybrid

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.

The Opportunity: We are seeking an energetic and strategic Account Manager to spearhead our efforts in forging critical connections between our capabilities and customers within a portfolio of Public Sector / Local Authority accounts. As an Account Manager, you will lead the development and growth in customer accounts by shaping compelling propositions, conducting comprehensive research, and providing valuable insights into sector-specific challenges, nuances, and needs. This expertise will empower NCC Group to differentiate its services, delivering enhanced value to our clients. You will also have a voice in the Public Sector strategy and go to market plan and execution, providing opportunities for personal development and career progression within a high performing and highly collaborative team. In addition to this, you will support our sales and delivery organisations, fostering growth and nurturing enduring relationships with both existing and potential clients.

Responsibilities:

• Revenue, Orders, and Pipeline Growth: Drive growth in revenue, orders, and pipeline within key Public Sector accounts aligning with agreed objectives.
• Improved Delivery Performance: Measure and enhance delivery performance through Cash and Customer Satisfaction metrics.
• Account Development: Use account plans to identify key NCC propositions to target, based on client specific research and intelligence gathering.
• Thought Leadership: Serve as an account expert and cultivate thought leadership within the Public Sector, and emerging sector specific trends to ensure client success.
• Pipeline Visibility: Generate clear demand signals within your accounts to guide the delivery units and inform product and service line innovation.
• Client Workshops and Immersion: Facilitate client workshops, encourage knowledge sharing, and foster sector immersion.
• High-Value Client Relationships: Cultivate high-value collaborative relationships with customers and authorities within key Public Sector accounts to drive sustainable growth.

Qualifications and Skills:

• Cyber security sales experience: Demonstrable success in selling Cybersecurity solutions to clients, with Public Sector client experience highly desirable.
• Collaborative Team Player: Able to work both independently and as an integral member of a high-performing team, supporting, and sharing insights with colleagues.
• Passionate and Enthusiastic: Approach your work with unwavering energy and enthusiasm.
• Proactive and Motivated: Demonstrate a proactive attitude, motivation, and ambition with an inherent sense of accountability.
• Resourceful Self-Starter: Exhibit creativity, resourcefulness, and adaptability.
• Effective Communication: Solid negotiation and communication skills, both in listening and articulating thoughts effectively.
• Ambitious & Resilient: A hunger to achieve results with resilience during the sales process.
• Change Fit: Ability to deal with ambiguity and keep up with the fast paced nature of the Public Sector landscape, in a rapid growth team.

Behaviours:

• Focusing on Clients and Customers
• Working as One NCC
• Being Inclusive and Respectful
• Always Learning
• Delivers Brilliantly

What we offer in return:

• Flexible Working: Balance your work and personal life with our flexible working options.
• Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
• Medicash & Critical Illness Scheme
• Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
• Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
• Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
• Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
• Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
• Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.

About NCC Group: The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application: We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.